Hotel 6400

Stayed here for a short sleepover on the way to Germany. I did read some reviews before I arrived, so I didn't have high expectations. First of all: I booked this stay via Best Western. That part went smooth, but I was a bit surprised when I received an e-mail directly from the hotel about checking in online - and being charged 6 DKK for doing so. Granted, not a big amount by any means, but Best Western didn't say anything about this at the the time of booking. I did pay the amount and I was then expecting to receive an SMS containing PIN codes for both the entrance door and the room itself. No message was received an hour after online check-in, so I decided to call them instead (note: the reception is only open between 15:00 and 18:00). The ladies on the phone were very helpful, and they provided me with the requires PIN codes. Locating the hotel - in the dark after midnight - was actually difficult. There was a sign leading to the hotel area, but as the streets were not lit, and the area seems to be a combination of both residential and industrial, it was difficult to find the physical entrance and the area was dead silent and actually a bit creepy (subjective of course). Both the hotel and the area sure looked a lot better during the daylight! The PIN codes were correct and I managed to enter my room without any hassle. The room standard (superior) was fine, actually better than many other hotels I've stayed at in Denmark. It's an old building, so the floors are making a lot of noise, but the room was perfectly fine - it was clean, had good beds and a very modern ventilated bathroom with a good shower (with enough water!). There did not seem to be any ventilation in the rest of the room, so I simply opened the window at night. If the outside temperatures go over 25 degrees I do expect that this room will become hot! I had a good night's sleep and tried the breakfast. It was quite basic but good. Good coffee too. Check-out must be done online (which is strange, since there was a paper on the reception desk where we were supposed to write our room number when leaving). Summary: I would not categorize this as a "bad" hotel, it delivers as expected for a 3-star hotel, but the experience could certainly be improved: 1) The online check-in process simply MUST work. You can't rely on guests having to call to get the required PIN codes, especially during late evenings. Needless to say: Guests should NOT have to pay an extra fee to check- in online!!! 2) More signs - and lights - are needed to guide arriving guests to the hotel. 3) If the check-in process is 100% digital, so should the check-out process be too. Would I stay here again? Not sure.

Stayed here for a short sleepover on the way to Germany. I did read some reviews before I arrived, so I didn't have high expectations. First of all: I booked this stay via Best Western. That part went smooth, but I was a bit surprised when I received an e-mail directly from the hotel about checking in online - and being charged 6 DKK for doing so. Granted, not a big amount by any means, but Best Western didn't say anything about this. I did pay the amount and I was then expecting to receive an SMS containing PIN codes for both the entrance door and the room itself. No message was received an hour after online check-in, so I decided to call them instead (note: the reception is only open between 1500 and 1800). The ladies on the phone were very helpful, and they provided me with the requires PIN codes. Locating the hotel - in the dark after midnight - was actually difficult. There was a sign leading to the hotel area, but as the streets were not lit, and the area seems to be both residential and industrial, it was both difficult to find the physical entrance and the area was dead silent and a bit creepy. It sure looked a lot better in the daylight! The PIN codes were correct and I managed to enter my room without any hassle. The room standard (superior) was fine, actually better than many other hotels I've stayed at in Denmark. It's an old building, so the floors are making a lot of noise, but the room was perfectly fine - it was clean, had good beds and a very modern ventilated bathroom with a good shower (with enough water!). There did not seem to be any ventilation in the rest of the room, so I simply opened the window. If the outside temperatures go over 25 degrees I do expect that this room will become hot! I had a good night's sleep and tried the breakfast. It was quite basic but good. Good coffee too. Check-out must be done online (which is strange, since there was a paper on the reception desk where we were supposed to write our room number when leaving). Summary: I would not categorize this as a "bad" hotel, it delivers as expected for a 3-star hotel, but the experience could certainly be improved: 1) The online check-in process simply MUST work. You can't rely on guests having to call to get the required PIN codes. Needless to say: Guests should NOT have to pay an extra fee to check- in online!!! 2) More signs - and lights - are needed to guide arriving guests to the hotel. 3) If the check-in process is 100% digital, so should the check-out process be too. Would I stay here again? Not sure.

Self-Check in did not work, room was not clean, double charged me, then deducted 20 Eur from my refund as a trasactional fee. This is a scam. At least the janitor was friendly and helped us. Breakfastwas great, though. Beach is close, free parking

If you need a bunk to sleep in, then this could be your choice. But I have to say, not what I expected... The pictures on their website are looking good, The reality is something else. I will not spend my or the companys money on this place ever again.

Vooreerst, het team is heel vriendelijk, professioneel en behulpzaam als en wanneer je ze kan spreken. Als en wanneer. Helaas ondervonden we meerdere problemen tijdens ons verblijf, en het was een behoorlijke uitdaging om deze opgelost te krijgen. Als je een hotel wil runnen op een geautomatiseerde manier, dan moet dat ook werken. Dat is bij hotel 6400 niet het geval. Toegang tot onze kamer, deel I: blijkbaar hadden we een sms met de toegangscode moeten ontvangen op de dag van aankomst. Niet dus. Het telefoonnummer van het hotel leidt naar een antwoordapparaat dat uitsluitend het Deens is ingesproken. We hebben dan de organisatie gecontacteerd via dewelke onze reservatie was verlopen, en zij hebben ons verder geholpen. Blijkbaar had het hotel onze codes doorgestuurd naar ons nummer, maar met landcode +45. De kamer zelf was in orde, maar het bed was vreselijk. Voor mijn (eerder tenger) gestel dan toch, mijn man had er minder last van. Ik ben de eerste ochtend geradbraakt opgestaan. De dag nadien, maar wel pas in de namiddag, probeerde ik het hotel te contacteren voor een extra matras. De bedden zijn namelijk opgemaakt met enkel een dunne topmatras. Ik belde het contactnummer om 17u30 en na een lang wachtmuziekje kreeg ik eindelijk iemand aan de lijn. Die persoon was erg vriendelijk, maar ik moest tot de ochtend wachten voor er terug personeel was om me echt verder te helpen. Die ochtend heb ik dan inderdaad iemand aangesproken, en een extra matras was snel geregeld. Nogmaals, het team is vriendelijk en behulpzaam, als en wanneer je ze kan spreken. Toegang tot onze kamer, deel II: de laatste dag kwamen we pas na het avondeten in het hotel terug, en ontdekten we dat onze kamercode niet meer werkte. Dat was rond 21u30. We kregen weerom het antwoordapparaat te horen met een Deens bericht. We hebben de hele receptie afgezocht naar een noodnummer, maar hebben dit niet gevonden. We hebben tenslotte een andere gast aangesproken die wel Deens sprak. Zij heeft nog eens naar het antwoordapparaat geluisterd en bevestigde dat helemaal op het einde de boodschap vermeldt dat je voor dringende vragen op “1” moest drukken. Na het obligate wachtmuziekje kregen we eindelijk iemand aan de lijn. Volgens hun gegevens hadden we een nacht minder geboekt dan we betaald hadden. In elk geval, de persoon die we aan de lijn kregen, heeft ons correct geholpen en heeft ons toegang kunnen verschaffen tot onze kamer. De ligging van het hotel is ook niet zo goed, het is toch even stappen naar het stadscentrum om een hapje te gaan eten.