Premier Inn Solihull South (M42)

似小學生畢業Camp的烏溪沙度假營feel！而且房內有一pack已過期又未開嘅雪糕啫喱！唯一值得欣賞，就係對面嘅扒房!

Never stayed in a hotel before, so i was a bit weary of what it was going to be like. We stayed the whole weekend and it was brilliant. Staff were great,very welcoming,especially Raj. It was definetly value for money, clean bedding, kettle, tea and coffee. Really comfy bed! Which was needed after a long journey. We will most definitely be visiting again.

I booked this hotel thinking that I was expecting a standard Premier Inn hotel. Unfortunately it is very dated and in need of an overhaul. We stayed in room 8. It smelt of bleach on walking in and was very damp. Reception told us that the hotel was full and no other family rooms were available, so we had to make the best of it, as we were travelling with 2 kids and they were knackered. Reception supplied an air purifier (seems like this is common for them to offer out) We paid for breakfast and this was in the next door pub. The place looked deserted apart from 2 members of staff trying to get things in order. There were plates and messy tables everywhere. Shortly after we were seated, more staff members turned up but more patrons were turning up as well. It generally was a sad state of affairs. One to avoid tbh

The room was adequate. I did well with meal deals. Ricky,Maia,Sophia,Millie,Brooke,Gurpreet and Josh were brilliant. Good atmosphere treated us all equally to point of what they been trained for. Some outshined others in how they first approach you. First impression! We might see you next year to see the new development. Thank you.

Upon arrival, the staff were incredibly rude and abrupt, making me feel like a burden. When getting to the room, I found hair in the wash basin, a hole in the shower pipe, causing a leak, towels smelt damp, and generally not up to the standard of other premier inns. When going to the restaurant, there was limited availability on everything, including drinks whereby they had no real ales and one type of bottled cider- which resulted in up charges from the meal deal. When receiving our food, there was a starter missing, a main missing, and a dessert missing- all different people. If only my main meal was missing, overcooked steak, cold chips and peas. The ketchup out the sachet was warmer than the food itself. Incredibly disappointing. Incredibly rude staff throughout, no customer service skills. When going back to the room, it was freezing cold, only to heat up beyond belief in the middle of the night? In the morning, I could play golf with the eggs they were so hard, sausage cold, and small portion sizes despite being labelled as ‘unlimited’, for which they did not ask us how much we wanted. Overall an incredibly disappointing experience. Such a shame as my daughter works for Whitbread, and the standards at her restaurant/hotel far exceed what I experienced in Solihull.

On arrival we were 15 minutes early and the women on reception greeted us with oh you are a bit early, I’m supposed to charge you £10 for early check in. When we offered to go elsewhere and come back in 15 minutes, she waived the £10 grudgingly. The restaurant is opposite so not far to go and we had booked the meal deal. Starter was loaded nacho’s, this was a small plate of very crispy nacho crisps with a spoonful of congealed cheese and a spoonful of sour cream with red chillies. We couldn’t eat it. My husband then had the sirloin which was overcooked but edible. I had the lasagna which was ok. The restaurant could be very nice if they re- covered the seats in the booths and upped their menu . Breakfast was good, all freshly cooked. The room was good usual premier Inn standard . Very expensive for one night