Candlewood Suites Sioux City - Southern Hills

Initially, I was very disappointed due to my interaction with Brandon, the front desk manager. He was politely insulting, condescending, and rude, and made me feel horrible when I needed assistance at the front desk. This left me quite upset and I was prepared to rate the hotel poorly because of the experience. However, after emailing Axil, the general manager, and voicing my concerns, he immediately took action and provided me with the best customer service I have ever experienced at a hotel. As someone who stays at hotels quite often—over eight to nine months out of the year—I have never experienced such professionalism and dedication. His response and willingness to address the situation truly stood out and outweighed my negative experience with Brandon. Additionally, I want to recognize Chris for his wonderful service throughout my entire stay. He was consistently helpful and deserves to be considered for a management position. Because of Axil outstanding customer service and Chris’s exceptional assistance, I feel that the hotel deserves four stars despite my initial concerns.

Overall this was a pretty good stay and I would stay again. The room was clean, internet was smooth and could use Amazon fire. Also like that you can bring your dog and the kitchenette. They seem to be short staffed, still waiting on receipt email from our stay? Additionally they need to remove all their posts related to Covid safety measures. I get things have changed but let’s not claim things that aren’t getting done. No staff or guests wear masks, there are some foam hand sanitizer dispensers near the elevators.

Was not able to stay because they cancelled my reservation for 6 rooms. I made reservations over a month ago. Individual from Hotel said they had commitments from seasonal construction crews coming up and this just got the update this morning. That comment was extremely unlikely, due to the fact RAGBRAI just announced over the weekend the route for the ride across Iowa which is close to starting point. Likely that they gave all the rooms to RAGBRAI organizers, etc. I asked individual to help find me 6 rooms nearby. He declined. Very angry and disappointed by this lack of transparency and unwillingness to help