Gastnutzer
31. Januar 2023
We stayed here about 1-1/2 years ago and thought it was an above-average Holiday Inn Express, with a nice setting on the Colorado River. So we booked it again for one night during our drive to California. This time we were disappointed. Nothing terrible, but despite being diamond status with IHG, we were not given any sort of upgrade from a standard room, even though they were not full. We were given a room on the parking lot side on the first floor when my profile requests high floor. No welcome amenity offered or any other recognition of loyalty status. When I asked about the standard welcome points for diamond members when we checked out I was told it would be taken care of, that they had some new staff. Seems like a little more training would be helpful but that is the case most places these days. . . Breakfast was fine, standard for a HI Express but well supplied and the area was tidy. Our room was looking a bit worn (torn lampshades, etc.) but was comfortable. Overall, worth staying at if you can get a room on the river side with a balcony, otherwise nothing to distinguish it from other hotels in the area.
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