Radisson Hotel Shimla

A good place to time spend with our family,beautiful palace,location,people,staff,food and hospitality. So come radisson and enjoy. 😊

We stayed here for 3 nights whilst in Shimla. Our room was big, stylish, and had a balcony with a great view. Breakfast was pretty good, and we had the buffet dinner on our first night, which wasn't bad. The public areas are nicely decorated. Whilst we enjoyed our stay, we felt that some of the staff needed further training and were pretty lacklustre. Also we couldn't seem to get our room very warm and the hotel corridors and restaurant were all pretty cold. We had massages whilst there and the room was cold despite the staff trying to locate heaters. The complimentary shuttle bus to the mall isn't complimentary in that it costs, and you would still need to walk uphill to the Mall.

The word is just wow!!!! Great hospitality , food , damn clean hotel .. all staff form the Gm to the house keeping was very welcoming . A complete family resort just 5 mins from Mall Road …. Really had a wonderful stay very friendly atmosphere.. keep up the the good work Redisson Jass Shimla !!!

Location is quite good and near major attractions. The hotel is in 3 different levels. You might have to climb the stairs, a bit difficult for people with health issues.

Situated on the foothills of the Himalayas and short walk to the centre of Shimla, this hotel was a perfect platform for our two night stay. We were met on our arrival with a welcome drink and biscuits, the view from the reception area is quite breathtaking and we enjoyed watching the monkeys frolfrolicking outside the window. Our room also afforded us a fabulous view and we particularly enjoyed the basket of fruit and biscuits that were left complimentary with our tea/coffee and water. The buffet breakfast and evening meals were of exceptional quality with a great mix of western and Indian dishes. Alcoholic drinks were a little on the expensive side but the service was always with a smile. Navigating the hotel can be difficult at first depending which floor/room you are in and the infinity pool is in need of a bit of TLC.

We stayed at this hotel for 4 nights and while it is comfortable and clean, overall we found it a bit of a disappointment. 1. When we arrived we were shown to a beautiful suite, but it didn’t have the hot tub described and given the amazing location, our view was of the carpark! When we complained we were shown to a smaller room with a great hillside view and given the choice of the 2, so we chose the 2nd one. But we had booked a suite, so lost out on the deal. *Be aware that the photos they show of the suites have the curtains closed, clearly to hide the fact you don’t get a hillside view.* 2. The next issue was the hairdryer, the only plug point near a mirror was faulty so the plug wouldn’t stay in the socket. We informed reception who kept sending new hairdryers, each time we explained what the issue was by showing them, but despite being told maintenance would come, it wasn’t fixed during our stay meaning the hairdryer was unusable. 3. The air conditioning in our room was really inconsistent and fairly ineffective, meaning you woke up hot and uncomfortable in the night. 4. We booked some treatments at the spa, we returned to the hotel especially to have these treatments, but on arrival were told they couldn’t go ahead due to the noise from building work. We said we didn’t mind the noise, the staff then admitted it was their Diwali celebration so they couldn’t not do the treatments for us. So basically they had lied. Plus no one had contacted us to advise the appointments had been cancelled meaning some of our limited time in Shimla was wasted. 5. Reception staff were all very pleasant and friendly, but whatever you asked them, they asked you to take a seat while they looked into your query. It felt like no one could make a decision or answer a question without checking with a superior first. We just didn’t feel this hotel lived up to the Radisson brand or the cost charged for the rooms, so can’t recommend it as a choice for staying in Shimla.