Quality Hotel & Suites

Great place to stay with affordable cost! Breakfast is included. Location is convienient. Staff are friendly.

Room is big, bed is comfortable. Shopping and food are near, quite good

Details of the Incident: I want to bring to your attention several serious issues I encountered during my recent stay: First Room: Hygiene Issues: Feces were found behind the sofa. The room was overall filthy, with black mold present everywhere in the bathroom ceiling and inside the drawers. Pet-Friendly Concerns: This room was supposed to be pet-friendly, but the conditions were far from acceptable. Initial Response: I reported these issues to the front desk, and Halij came to the room, took pictures, and informed me there were no other rooms available. However, when I went to the front desk a few minutes later for an explanation, Halij was suddenly able to find another room. Second Room: AC Not Working: The air conditioning was not functioning, which led to me catching a cold. Security Issues: The front door lock was not working, and the sliding door to the parking lot did not close completely, letting in cold air overnight. This not only worsened my cold but also made the room insecure. Hygiene Issues: There was black mold behind the door, and the room was also filthy. Front Desk Response: When I informed Halij of these issues, his response was dismissive, stating, "It is not my fault, I'm just the front desk guy." Manager's Response: The next day, I called the manager to report these issues. After listening to my concerns, he initially offered a 100% refund but then reduced it to a 40% refund by the end of the call, stating he would call me back. He never did.The following day, I called again, and the manager claimed that the pet fee refund of 25 CAD was the only refund I would receive. Resolution Requested: Given the appalling conditions of both rooms and the inadequate response from the staff, I am demanding a 100% refund. I have photographic evidence to support my claims. This experience was outrageous and unacceptable.

This is a clean and perfectly acceptable chain hotel. The front desk staff are friendly and efficient. In the morning they provide coupons for breakfast at the attached restaurant "Eggs Fruit". The coupons can be redeemed for a classic breakfast or applied to another selection from the menu.

I’ve never stayed ina room with such a discusting mattress. It was heavily soiled. The hotel is very out dated and in need of a deep clean. I was not impressed to find out you need to go to the front desk to get a voucher for breakfast. The second day we had to stand in line behind 3 people and were told we only get one because when we registered we only registered one person!

I selected this property because I traveled with my dog. I wanted to stay at a Choice property for the points. It was one of few Sherbrooke motels that allowed dogs. That part went really well. The safety concern is the bed. I added photos. There is a metal platform that extends past the end of the bed. It was a trip hazard and if I caught the corner, a bruising hazard. In the second photo notice the silver thing extending past the corn of the box platform. It cut me before I took a look. I protected myself during my three night stay by positioning the one and only room chair along side the cord of the bed. This one and only chair was a cheap, small rolling desk chair. Unlike most Quality Inns, this one did not offer a breakfast buffet. I received a coupon to take to the nice restaurant next door. I could only get eggs, a breakfast meat, potatoes, toast, and coffee OR orange juice. I paid additional for my orange juice. A tip was expected. I don't know how a vegan would eat breakfast. I was able to get eggs to order which was good for me because my favorite is over easy. Every morning I received less bacon. Day one was 3 slices, day 2 was 2 slices, and day 3 was 1.5 slices. The bathroom was tiny. There was no counter space for toiletries. I had to twist my body to get the toiler paper and the fixture was in the way when using the toilet. The property is outdated and well worn. My room had little furniture and almost no surface area to place things. I was in a strange triangular shaped room. The second lamp on the nightstand had no nearby outlet - so it was non-operational. The lobby provided coffee in the morning. The staff spoke sufficient English for my stay. The motel is close to a good Italian restaurant and an excellent Boulangerie. There is a pet friendly Comfort Inn visible from the intersection. I cannot remember why I didn't book there since it is also a pet friendly property.

If you have no other option then this hotel is OK. Be aware there is no elevator or anyone to help carry luggage. Good location is the only positive thing. Our room was clean but the hallways and stairs not so much.

Ok first off the guy at the front was ok. Not helpful but not rude. Just doing his job. This place does NOT have an elevator so keep that in mind. If you like lugging your suitcases up stairs, this is the perfect place. The room smelt musty and old! Bed was ok, not comfy but not hard. Average. Won't be returning, and I suggest you spend a bit more and go elsewhere. Can't comment on the breakfast because we didn't go.

We have stayed here before when traveling to the East Coast and it was previously very good. This year was different. The outside looks terrible and is poorly kept but inside our room was clean and nice enough. We got up the next morning and went to enjoy the great breakfast they have only to be told no cook and all we could have was coffee and toast. Will NOT be staying here again.