אשל כנפו
10. März 2024
I recently had the pleasure of staying at your hotel, and I must say that the overall experience exceeded my expectations in terms of cleanliness, comfort, aesthetics, and culinary delights. Your attention to detail and hospitality truly stood out during my visit.
However, I feel compelled to bring to your attention a matter that significantly impacted my stay - the restriction on accessing international websites and Google services through the hotel's internet connection. While I understand that this issue may extend beyond the hotel's control, it posed a considerable inconvenience for a traveler like myself who relies heavily on tools such as Google Earth, Google Maps, and Google Translate for both work and navigation purposes.
Regrettably, the inability to access these essential online resources hindered my productivity during the trip. Despite attempts to utilize local alternatives provided by the hotel's WIFI, I encountered challenges such as intrusive advertisements and language barriers, particularly with menus in Chinese. As a business traveler, time is of the essence, and adapting to unfamiliar software and applications proved to be a significant hurdle.
I kindly request that you consider addressing this internet restriction issue to enhance the overall experience for future guests who rely on seamless access to online tools. Your attention to this matter would undoubtedly contribute to the continued satisfaction of guests who value efficient and reliable internet connectivity during their stay.
Thank you for your attention to this feedback. I look forward to the possibility of returning to your esteemed establishment in the future.
Warm regards, Eshel, Israel
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