Fairfield Inn & Suites Shelby

Our stay at the hotel was enjoyable and the suite was beautiful! It was my first experience with a fire alarm evacuation, however it was all handled professionally. The construction around the hotel made travel a bit confusing and access to the hotel from 74 was restricted by many unnecessary barriers.

Did not expect much out in the middle of NC but the hotel was pleasant surprise. Hotel was clean and help was good. Plenty of food near buy. Would stay again. Rooms were clean and hotel looked new. Nice Place.

Wonderful warm welcome from K. She couldn’t have nicer! Cheri and Martha were so great in the breakfast room, asking us if we needed anything else, cleaning up constantly. This is the reason why we stay in the Marriott umbrella. We know what to expect.

Great room with new carpet, furniture, and amenities. Megan our housekeeper got our room ready early so we could change before a wedding. The breakfast crew, Cheri and Martha L, were courteous and helpful both in getting us breakfast and helping when my husband spilled hot coffee on his hand. Overall, a great stay in a nice room with very good service.

I gave a very good for the rating instead of an excellent not saying the hotel was bad. I slept good, the room was clean and when I got into my first room, I noticed I had one bed and needed double beds. I went downstairs and spoke with Verna, she was quick to assist and helped me by allowing me to change into a room with a double bed. She met me up at the room I was leaving just to QC it which was the right thing to do. I got in my new room and was good. I one issue I had was, when I called in to make a reservation, a young man was taking my call. I asked about discounts and he told me, I said great, I chose the Military discount although I had points, I wanted to save those. I told the guy I wanted to reserve a room so he ask me which credit card, I gave him the credit card and he said after he told me the amount "You have a certain amount to cover any deposits", I say cool, I got it. I said, one I come in, I will use another form of payment to pay for it. He again said "You will need to make sure you have enough on the card to cover the room." I started laughing and said, Sir, I have enough on my card to cover the room. He said, I'm just doing my job. I stated I understand that, however, when you first said I will have to have enough on my card to cover the room and anything else, that was fine. But when he said it a second time, it sound like he was insinuating I didn't have what was need on my card. I did not like that at all, however, I still stayed there and used my card I reserved the room with to pay for it. I feel customer service is very important and the words used is equally important. Like I stated, the hotel was great, very clean and even the breakfast was good. I just had a problem with the issue of how the rep went about handling my call. When checking out Verna ask me how was my stay and I told her great and she was very kind and polite. This is the reason I did not give the hotel a bad rating because it wasn't bad, just the rep on how he handled it.

Great rooms and included breakfast was great even with a whole college baseball team there too, Martha and Cheri kept everything hot and fully stocked while wishing the boys luck, they were our Rivals but all went well....

I travel around the country for work, and always appreciate coming to the Shelby hotel. The staff are always so pleasant to be around - especially Miss Verna. The breakfast is great too. Whenever I've had a issue in my room, they're able to take care of it!

We stay here frequently when visiting family in the area - it never disappoints! Staff are friendly and Martha on the breakfast crew makes us feel we’re in her own kitchen - very welcoming and sees to all our needs. Rooms are always clean and even during COVID with limited services, housekeeping was only a phone call away for anything we needed. Angie W took good care of us this time! Highly recommend the Fairfield Shelby. Louise B

Excellent staff. Verna at the front desk was amazing at assisting me with an early check-in. Amy in housekeeping did Excellent getting my room ready on short notice. Made me feel valued as a customer. Definitely recommend. Well be staying here in the future.