Naama Bay Hotel & Resort

Der Service ist äußerst schlecht und die Einstellung des Personals an der Rezeption ist abscheulich. Sie behandeln Asiaten anders und diskriminieren Chinesen. Sie blicken auf kniende Amerikaner und lecken, der Aufzug ist kaputt. Es gibt keinen Bus in der Lobby, um dorthin zu gelangen. Es ist niemand, der Sie dorthin führt ist nicht so gut wie ein 50-Yuan-Hotel für eine Nacht, das ich je gesehen habe. Es gibt keinen besseren Service als dieses Es ist abgestanden und die Nachttische im Zimmer sind nicht abgewischt. Es ist wirklich eine Schande, dass ich ein Hotel bewerte. Es ist schrecklich.

We arrived at 8pm and was told the same story the reception tells a lot of guests (you have been upgraded). We were told to go straight to the restaurant and come back down for our cases afterwards. The Palm Restaurant in the main building is absolutely filthy and the food was awful. We were showed to our room, 530, and if that was an upgrade I really daren't think what a basic room is! The air conditioning unit was extremely noisy and there was a green flashing light from a box on the wall that really disturbed our sleep. The room was never cleaned properly for the whole 11 days we were there. The pools need retiling and cleaning at the very least. The main pool bar barely has any drinks to choose from and the staff are non existent! The Grill restaurant was slightly better but still had very limited choice and opened food resulting in flies on the food all the time. We got back to our room one night, and clearly someone had been in and tampered with our safe. When we told the guest relations lady she was unconcerned and said that housekeeping always attend twice in a day - and it just have been the cleaner, but our room was never cleaned twice. The British guests we spoke to all said they couldn't wait to leave. There is a clinic on site, and I had to be given iv fluids and antibiotics due to gastrointeritis. I have been to Egypt many times, and this has never happened before. It was definitely due to the food and lack of hygiene in this hotel. The sister hotel Naama Waves was the only reason we stayed as we used their facilities every day. The staff, pool and food are amazing ! Go to level 5, walk to the gate and across the road to get to the hotel. Naama Bay Hotel will not tell you about their sister hotel. My advice would be to stay there and definitely not at Naama Bay Hotel.