St Regis Hotels in Shanghai

I tried to check in at 2pm, was informed that the room was not ready for at least 1 more hour. Asked the receptionist for a restaurant, and instead of pointing out the ones from the hotel, she sent me to Yu Gardens... Come back after an hour and was informed that I need to wait for another 30 min at least. I was given a voucher for a soft drink, and I headed to the lounge to get this drink, I showed the voucher to lady and she said for me to have a cold tea that I agreed. At 3:35 stand up to get my key and the waitress ask me to pay for the tea, I pointed out that I got a voucher and she said that voucher was not good for cold tea and I need to pay aroung 230RMB for a tea I didn't want at the beginning, I was there just for the absurd waiting time for the room to be ready! I asked the manager, and they said no need and they would take care... Arrived in room 1771, a well-appointed room, tried to make a coffee, and the machine was not working... I called the concierge and informed about the machine, after 5 min a lady call me to offer me a bottle.of wine, that I declined as I don't drink offer fruit and at the end an upgrade to the room, I went to the toilet and left the room at 16:00 as I had a meeting. I arrived at the meeting with sweaty clothes and without taking a shower as I got the room over 90 minutes later... I received the key of the new room before I left, when I come back I tried to use the key but was not active, i headed back to reception to check what happened and they activated but didn't apologise for the mistake. The new room had a view of the Bund, so there was no upgrade of the room itseld was just an upgrade of the view... The hotel is nice, has good amenities, and breakfast is solid, fresh, but not as much choice as compared to Shangri-la Pudong. The pool changing room and showers need better cleaning and mantenience. The people at the reception and at the lounge need better training and level up their English to a better standard, hotel is 5 star, experience is far from it.

Die ausgezeichnete Lage des Hotels ist der Schlüssel zum Start einer Stadtrundfahrt. Es ist sehr erfreulich, dass die Orte, die Sie besuchen möchten, in nur wenigen Schritten zu Fuß erreichbar sind weg auf der Nanjing West Road. Das Frühstück ist reichhaltig, die Zutaten sind frisch, das Abendbuffet am ersten Abend war recht zufriedenstellend und der Service war aufmerksam. Da wir am 1. Mai reisten, war das Zimmer voll und ich wurde auf die Chefetage hochgestuft. Die Raumaufteilung war angemessen und mir gefielen besonders die beiden großen Fenster im Badezimmer, die für eine hervorragende Beleuchtung sorgten. Der einzige Nachteil ist, dass es in den oberen Stockwerken zeitweise ungewöhnliche Geräusche gibt, besonders spät in der Nacht. Da der Lärm nicht zu laut ist und den Schlaf nicht beeinträchtigt hat, schenke ich ihm nicht allzu viel Aufmerksamkeit.