Hotel y Apartamentos Doña Lola

Wir haben dieses Hotel mit Pool gebucht, weil wir wussten, wie heiß es in Sevilla sein würde. Am Tag vor unserer Ankunft schickten wir eine E-Mail mit der Bitte um den Zeitplan. Als wir in der Einrichtung ankamen, teilten sie uns mit, dass der Zeitplan anders sei und der Pool bereits geschlossen sei. Hervorheben möchte ich auch, dass es praktisch an einen Nachtclub angeschlossen ist und bis in die frühen Morgenstunden viel Trubel herrschte. Die Leute standen direkt vor unserem Fenster, da es sich praktisch auf Straßenniveau befindet, rauchten, tranken und schrien... Erschwerend kam hinzu, dass das Fenster den Lärm kaum dämmte und die Jalousien kaputt waren, sie ließen sich nicht mehr herunterlassen als die Hälfte.

Abbiamo avuto la sfortuna di prenotare una stanza economy in questo hotel. Avevamo letto che la camera affacciava sulla strada, quindi eravamo pronti a sentire un po' di rumore provenire dall'esterno. Quello che non sapevamo era che una discoteca si trovava a pochi metri dall'hotel, e così abbiamo sentito schiamazzi per tutta la notte, riuscendo ad addormentarci solo dopo le 6 del mattino. Poiché avevamo prenotato 2 notti e non avremmo potuto sopportare un'altra notte insonne, abbiamo chiesto alla reception di interrompere il soggiorno e ottenere il rimborso della seconda notte. Ci è stato dato l'ok e ci hanno chiesto di contattare noi stessi trip.com per spiegare la situazione. Dovendo uscire per una visita programmata, abbiamo preparato i bagagli, ma li abbiamo lasciati in stanza, dicendo che, se avessimo ricevuto il rimborso, potevano rimuoverli dalla stanza per riaffittarla. Dopo aver atteso 8 ore senza che l'hotel desse conferma ufficiale a trip.com per il rimborso, siamo tornati in hotel e abbiamo scoperto che i nostri bagagli erano stati rimossi e la stanza già riaffittata. Dopo due giorni siamo stati contattati da trip.com, che ci ha informato che l'hotel aveva effettivamente cancellato la seconda notte, ma ha trattenuto l'intero importo. Quindi non solo ci hanno mentito sulla possibilità di ricevere un rimborso e rimosso i nostri bagagli senza permesso, ma hanno anche guadagnato il doppio dall'affitto della stanza. Fortunatamente, trip.com ci ha rimborsato “di tasca propria” una parte dell'importo.

Erg goede locatie en schone kamer. Personeel was ook erg vriendelijk.

Do not go to this hotel! No pool whatsoever. This is why we booked it. People walking into our room when reception had wrongly gave them our keypad room number. Dirty bottle of cigarette dumps on terrace. Awful hotel. Staff aren’t even bothered about you and don’t want to speak to you

This hotel wasn't there to check me in and I had no way to get in touch with them, if wasn't for a nice french couple helping me to get in touch with them, I would have been on the street with no hotel bed to sleep in. The sign on the door had an emergency # but they were not answering. They say check in time is up until 12am, I made it to the hotel at 10:30. I finally got them on the phone and he made an excuse that the didn't have my phone # or email address.That is BS. They are on the preffered partner programme so therefore you can't make a review. Preferred partner programme means they pay more money to booking. Com and they don't receive ratings. Well.. I'll just go on aotjersites and spread the message not to use them.

This was one of the worst experiences I have had in Seville. I booked through Booking but the owners actually route the booking through Agoda and check in info from them does not arrive. There is no reception and you have to find guidance on check in further down the street. The receptionist there took no responsibility for the lack of check info and the door code details. Furthermore this is by no stretch of imagination a ‘boutique hotel’. What a joke. The rooms are tired and badly maintained. The bathroom had rotting floors and cracked glass. Also there is no information on the WiFi code, neither in the rooms or in the entrance lobby. This property just doesn’t care at all about their guests. It’s cynical outfit that only cares about getting your money. Never again.

A friend suggested me to chose this hotel. We booked for 2 nights. Despite the welcoming at the reception has been nice and polite, the room was not at the same level. The major problem was the mattress. We could not sleep at all as it felt like falling in a hole in the middle of the bed. In the morning we asked to change room but the hotel was full. We then asked for refund of the second night to find a new hotel. They refused. We asked for partial refund, but we did not receive any answer. All the exchanges happened via SMS because the reception opened at 9.30 in the morning. We felt really bad and unsatisfied.

The shower was opposite the kitchen sink there was no privacy. Not much sleep as there is a night club 2 doors down so noisy going as a family we where put in separate blocks not ideal Beds are comfortable.Easy access to shops and sites Lots of restaurants and bars clean Loved Seville but wouldn’t go back to this apartment