Kirawira Serena Camp

I am extremely dissatisfied with the service from this hotel. According to their cancellation policy, cancellations made more than three days before check-in are eligible for a full refund. I canceled my reservation five months in advance, yet I still have not received my refund. We stayed at another hotel in the same group, the Serena Serengeti, and made multiple attempts to resolve this issue through emails, in-person conversations with staff, and phone calls. Despite all of this, the problem remains unresolved. The staff mentioned that bookings through their official website are processed by their headquarters in Kenya (using the iHotel system), but no follow-up or solution has been provided. The lack of communication and failure to honor their refund policy is highly frustrating. I cannot recommend this hotel due to their poor customer service and complete disregard for resolving this issue. I hope this review brings attention to their failure to handle customer inquiries and refunds properly, but unfortunately, my experience with this group has been very negative.

We enjoyed the two night stay here. This is a luxury lodge. The views are incredible. Get a tent with a view. Christina and Victor are amazing and were so attentive to our needs. We appreciate all their help. The food is absolutely fantastic. Sigfried the chef is awesome. The rooms are comfortable. There are bugs everywhere but they provide a spray. They spray the room as well. They have a bar as well. You can have morning breakfast on the porch and see views of the balloons.

A beautiful setting overlooking the Western Cooridor, this tented lodge is glamping at its best. Each tent is on a raised platform providing privacy and a breeze to go with the view of the endless plain. Inside tents have Victorian charm with leather wardrobes, marble & brass bathrooms and 4 poster beds with mosquito nets. The pool also has a view and is set amongst the gardens that give the lodge its very special appeal. Our favorite of the 5 Serena properties we stayed in because it is smaller, more intimate and has special details. Staff are amazingly attentive and welcoming. It’s a bit further afield but absolutely worth it.

We recently stayed here for 2 nights. It was late in the season, so many of the animals had migrated, but this gave us the ability to relax for 2 days from a very busy 3 country whirlwind tour. Initially this place seemed a bit dated compared to the other places we had stayed, but I quickly realized the nuanced charm of what would be an original tented camp. From the British styled influnce in furniture, the old photos of safari hunts, to the silver flatware and china placesettings to the fine dining service itself. The food was beyond expecation, as was the service. I will never forget the piece of Nile perch I had for lunch, in fact, it was the best fish I have ever had in my life. The morning coffee brought to the tent with heated milk was lovely. I took time for a massage and OH MY GOODNESS, it was the best massage I have had , hands down, so much so, all of the girls in my group signed up for one and agreed, Mwjuma, was outstanding. Victor our server was lovely and his smile and singing voice radiated. The only reason I gave this gem a 4 is that it could use just a few updates to compete with the newer splashier places, but if you can see beyond that, this really is a spectacular place and a day at the pool and spa will leave you feeling pampered and happy.

We stayed one night at this camp which was wonderful. This camp is on the western side of Serengeti which is almost 2-1/2 to 3 hours drive from Central Serengeti. If you like peace, quiet place this is heaven One can see beautiful sunrise and sunset. Facility, rooms, restaurants/food are all very good.

Tired, I hate to review this but I feel compelled to let others know what to expect. Compared to other tented camps, this was our least favorite. It is dated, the bed springs poked through, and the food was very meh. Dinner entrees consisted of a protein, white rice and five pieces of steamed vegetables every night. Lunch and breakfast boxes were horrible.