Ibis Senlis

Accueil agréable et rapide personnel souriant et disponible

First time stay in Senlis and proved to be an interesting town well worth the visit with conveniently situated hotel, easy to find and park. Maybe details of bus or taxi service to town would be useful.

Unlocked parking lot, although it seems to have had it in the past. Hotel without elevator. Despite arriving with the hotel half empty, I am given a basement room. The shower column was half loose and one light in the room did not work. The door was a bad fit and all the noises from the hallway came in. The room was already paid for months ago by booking as it was a reservation without cancellation, but they charged me in full when I paid for breakfast. I realized by chance in the afternoon and they returned the money, they had not given me an invoice either and I had to ask for it. Not even a simple apology for all of the above. I tried to have a quick dinner and in spite of the dining room being almost empty because it was very early, everything was a problem because they had a group later, although in the end they agreed to serve me at some high tables, nobody was taking notes, the dining room was still half empty. The table was greasy and no one was serving me, so I decided to go somewhere else. In the morning I saw that this was where they put everything for breakfast and it was clear that the cleanliness was not very good. The breakfast, although varied, was not up to the standard of other Ibis I have stayed at. The mattresses have also changed and are now simple mats with a very uncomfortable protector under the sheet. The gel has also been rebranded, it smells terrible. I have known IBIS for many years, but this one as well as others like the one in Carcassone or Creil, are not up to what the chain was years ago. Bad experience, I will consider not going back to any IBIS, there is a big difference depending on the establishment.