Gastnutzer
12. April 2023
We were shocked and surprised when we arrived Ellys Home on 9 April. There is a Malay staff waiting for us at the entrance and he informed us our stay is changed to Paly Hotel (just next to Ellys Home). The staff passed us a call from the owner of Ellys Home. She said it is Trip.com error that the website still allow and confirm the booking even the Ellys Home is already fully booked. Therefore, she arranged for us the replacement at Paly Hotel.
Generally, Paly Hotel is good. However, it is better to update the travelers in advance for any changes (instead of informing only on that day on the spot). We have no choice to accept the change and this caused inconvenience to update our travel agency in last minute.
For this reason, I will not recommend others to make bookings via Trip.com.
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