Boutique & Fashion Hotel Maciaconi - Gardenahotels

My husband and I have just returned from a very enjoyable 7-night stay. I read the couple of negative reviews below and wonder if they have the wrong hotel. We had excellent service from friendly, helpful staff the whole time -- when I emailed to say our arrival would be delayed because all trains had been stopped, I was immediately telephoned and told what arrangements would be made if we didn't arrive by midnight when reception closed. We were in room 614 with a balcony overlooking the bus stop and the town's main roundabout, which worried me that it would be noisy, but not at all. We were able to sleep with the balcony door open every night. The bedding was high quality, and the in-bath jacuzzi was the best I've ever experienced. The spa and outdoor pool were excellent. We ate dinner in the restaurant three nights. The menu was generous, varied and good, but not exceptional. Be warned, however, dinner ends at 21.00 and the cheese course was cleared away one night before we finished eating. (I also arrived back to the hotel at 17.02 one day and the cakes that are served from 15.00 -- 17.00 were already cleared away and not available.) Local wines were delicious, and well priced. Be sure to hire Patrick, the walking guide. At 12Eurospp, he's an absolute bargain and adept at guiding for all levels. A free bus pass comes with your booking and the buses are easy to use, but the morning buses were very crowded with walkers. The bus pass can also be used to get you back to Balzano if you are travelling by train.

We stayed in this hotel as a group of 2 families and we have been very impressed with the beauty of the hotel, rooms and the quality of the food and drinks. We were in the royal suite and it was modern, clean and spacious. There were plenty of wardrobe, perhaps an improvement would be to provide at least a piece of furniture with drawers, otherwise all great. The restaurant was the best. Food was amazing, very high standards and plentiful. The staff at breakfast, dinner and the bar were very friendly, kind and professional, always keen to help. The spa was good. There were a few saunas, cold water plunge pool, an outdoor heated swimming pool and a couple of jacuzzis + relax area. For the cost and level of the hotel I was expecting a bit more from this, like steam rooms, more relaxations space perhaps panoramic and therapy rooms for massages. Skiing was great and the ski rental is just next to the hotel. The hotel provides private shuttles to Col Raiser and Decepetes but not to Sasslong, which is the nearest one and it’s only 5 minute walk (the others served by shuttle are about 5 and 10 mins ride respectively). Overall it was a very good stay and we’d love to be back one day.

Everything within the spa and hotel is finished to the highest standard all very clean and new. Quiet location. With direct access with the bus outside or on foot to the slopes . We didn’t eat in their restaurant but the breakfast had a good selection . Staff were very helpful

I spent 3 nights here and really enjoyed my stay! The room was very nice, the location was excellent, and the breakfast was outstanding. The staff that I encountered were lovely and very helpful. They provide a bus pass and the stop is right out front, so it was really convenient to just leave my car at the hotel and hop on/off the bus. I have nothing but great things to say!

I'm not a fan of writing bad reviews but feel I need to be honest about this one, so I'm just going to do a pro's and cons. We visitited the hotel for skiing for a period of 6 nights leading up to the new year. My wife and I plus a 11 and 16 year old on a half board basis. Pro's Good location on the main square in Santa Christina. Good Pool, two Jacuzi's and 3 Sauna's (including a fun ski lift converted one). Recently refurbed with a kinda 70's chic theme, nicely done. The Room cleaning team was excellent, in and out like Ninja's, sometimes within a few minutes all done and refreshed for you. The public ski bus runs from right outside the hotel which is very useful. Afternoon cake and fruit was good, image attached. Cons When we arrived no information was given at all. No question as to whether we had been to Val Gardena before or if we knew how anything in the area worked or was accessed. Any questions were answered politely but you don't know what you don't know so how do you know what to ask. We then had to discover everything ourselves or by accident, like the hotel has a ski slope ferrying service, when we did discover it, they would never take us to any of the lifts that we wanted to go to, it was always "there is too much traffic" or we dont go there (even if it was 200 yds from a lift they did go to). We had wanted to go to the the Danterchepes lift and the Monte Pana lift, for the easier slopes for our 11 year old, the latter lift is in Santa Christina itself but was too far away apparantly. The food was terrible, 6-7 course attempts at haute cuisine, done badly and with no choices, not what you want when you've been skiing all day. They would cook basic pasta for a child or give you a bowl of fries as an alternative by special request. We chose to mainly eat out and only use the half board dinner as a snack. We stayed in the largest room I think the Royal Suite (or something similarly grand in title), it had two bedrooms, two bathrooms and a living area (good size), but it had no ammenities at all, only soap and shower gel in wall dispensers, so no shampoo, no conditioner, no nail file (the latter you could get from reception). There were no coffee or tea making facilities. No complimentary water. Nothing. Not what you expect at this price point and in their best room. The cost for 6 nights was euro 8215 (admittedly including New Years eve which had a slight premium), we stay in nice places all the time and are happy to pay the price but the service recieved wasn't anywhere near commencerate with the rate. The took my booking deposit on Amex but then when I came to settle the main bill had stopped taking Amex, not a problem for me but again on top of everything else just annoying. Some further trivia worth noting, our friends were staying directly across the road at, I think it's called the Hotel Dossers. Their food was way better with more choices, their slope ferrying chap we actually saw dropping off in Monte Panna itself, totally

The food was good. The room was clean, and the waiters were nice. The condition of the hotel is poor, especially given the price. The matrass, towels, sheets, scurtain, and even the toilet paper are not of good quality. The pool wasn't clean. Absolutely not 4* hotel. Poor value for money.

Very disappointed with the service at Hotel Maciaconi. Rude receptionists and completely inadequate management. The lift did not work - we got stuck in it 3 times in 3 days - management either didn’t care or couldn’t cope. After we complained they still did not fix the problem and my mother got stuck again early morning on the last day as we were trying to leave for the airport. No staff whatsoever around until 7.30. Underwhelming breakfast, dinner was low quality and extremely disappointing- we abandoned our already paid for meals and ate at the Plaza hotel opposite (good service, delicious pizzas along with other simple local food). A shame because the hotel has been renovated to a high standard while the village is lovely and has good access to the amazing slopes in this area. We would go back to the area but never to this hotel!

Excellent hotel as hiking start with the family, top breakfast and diner, super clean, very nice staff, nice swimmingpool and outdoor wellness, great bar service on terass and at the pool. Ideal location to start hiking tours, but also regular bus stop in front of hotel, to near villages and lifts.