Gastnutzer
23. April 2023
I had the worst experience with the management of this hotel. In 20 years of skiing in Italy, Austria, Switzerland, I have never experienced anything like this. I booked at the beginning of February a superior double room with half board for 9 nights, I paid an advance of 1190 euros, I received the confirmation by email, we also spoke by phone, and four days before departure when I had all my luggage. . packed, the disappointment came, we received an email in which Mr. Patrizio informed us that he was moving our reservation from the four-star hotel to a three-star hotel without paying anything extra, explaining that they were closing the hotel, but the hotel had reservation availability for that period, having no other solution. . We would have agreed to move to a four star hotel or return the deposit, but Mr. Patrizio only wanted us to move to the three star hotel. Days of stress followed, I was left without a reserve, without the certainty that we would be able to recover the advance, although in an email they confirmed that they would return the advance, but did not say when. gone for a month..I didn't think that a four-star hotel in a world-renowned resort would have such behavior towards tourists. I have no hope of getting the advance back.
Übersetzen