Extended Stay America Suites - Portland - Scarborough

Great place nice and quiet very efficient very clean close to things generally an overall good experience

Bed missing a caster and tips back and forth. There’s broken trim, chipped paint, and exposed ac wiring. Lamps missing light bulbs and holes in chairs. Clock, phone, and vent don’t work. The “kitchen” has 2 gas burners that look like a fire hazard and 0 dishes or pans, available by request but not including soap or sponge. Worst hotel I have ever been to. Seems like a workaround for a slumlord to take advantage of people who don’t have another choice…

NOT smoke free, it is also home to druggies. The lobby and the rooms smell like pot. We opened the window to air out the room, then could not close the window. The towels were stained. the office chair in the room was stained. I feel sorry for the owners, because this hotel is new and in another two years it will be a dump. I cannot believe they are listing this place.

The guy at the reception, in addition to being unhelpful, seemed to be drugged at work! Dubious clientele. There are no Standards! Laundry ok but there are few machines for the number of rooms they have, you have to wait aaround 1 hour or more to get a machine (and I went in October). it's not very clean. Stay away Smell of ***** all over the place.

My friend and I were in a bind. We didn’t have a place to stay and we were desperate to get a room. Lori Goulet was the most kind and helpful person we could have asked for. Seriously, she saved us. She was so warm to us right as we walked in and helped us get a room with super short notice. I can’t recommend this place enough!!! Super nice inside, great price for the location and the rooms! It’s beautiful and the staff is wonderful. Thank you for being so helpful to us, we will be coming back for sure!

My experience at Extended Stay America at their Scarborough, Maine location has been so comfortable and pleasant for the entire time I've been there. The management and virtually all the working employees have been so friendly and accommodating! The General Manager, Allyson Underwood, has always gone out of her way to provide anything needed and in a very timely way! She has a wonderful personality and always does whatever she can to make all the customers enjoy their stay! I would definitely recommend this Extended Stay location to anyone and everyone!

Was a pleasant stay, very nice staff, clean, comfortable. Can’t Ask for much more! I enjoyed the kitchenette they offer, you have to request dishes, but you know they’re clean that way since they don’t let them sit in a cabinet until used. Very helpful when it came to finding certain things in the area. Thank you Allyson, Patty, and Lori, they were professional and very helpful!

We chose this hotel because we were traveling with our small dog. We called the hotel directly to book our reservation 4 weeks before our arrival and booked a king sized bed. We arrived at the hotel and were given a double sized bed. When we walked into the room, it was disgustingly dirty and it smelled like someone was cooking a goat. 1st red flag. My husband went back to the front desk and he was told the hotel does not have king sized beds. My husband then showed him our reservation he had printed out showing the king sized bed reservation. The so called manager said that we must’ve made our reservation through a 3rd party booking company. My husband told them that he had spoke directly to this hotel 4 weeks prior confirming this. She then said a room just opened up with a king sized bed. What? 2nd red flag. We went up to our room, saw it had a queen sized bed, apparently the girl doesn’t know the difference. We decided to make the best of it and went to our car to retrieve our luggage. I fell on the sidewalk because it was extremely icy from the last storm they had and no one at the hotel shoveled or paved the parking lot. 3rd red flag. We were told by another worker that they keep sand buckets by the doors inside to do it ourselves. By this time we were exhausted from traveling all day to get here so we unpacked. We went to sleep by 9 pm and were woken up at 10 by about 8 little kids running down the hall knocking on everyone’s door as they passed. I opened the door to see why this was happening and saw that the last 6 rooms on our floor all had their doors open and all the parents of these kids were mingling in the hallway. My husband went back down to the lobby to complain and was told by another guest that this hotel was considered a “ shelter hotel”. It housed a lot of Somali immigrants. We decided at that point that we were leaving the next morning. The noise lasted until 3:30 am until the police came and arrested a man for beating his wife. The next morning we went to check out and were asked by the same manager why we wanted to leave when we booked 4 nights and we told them that the last straw was when the police showed up. The manager said that it was because of a barking dog. Another lie. We physically saw the police take the man out in handcuffs and was told by the guests in the room next to him that he complained to the hotel and they did nothing so he called the police himself. We booked our remaining nights at the comfort inn and it was like night and day. The comfort inn was amazing. We got a 2 room suite that was lean, fresh smelling and the staff was awesome after we told them of our experience at the other hotel. By the way we paid less at the comfort inn then we did at the other hotel. I don’t recommend the extended stay hotel to anyone unless your a Somali immigrant.

Two women traveling for medical appointments. The room was very rundown and did not seem clean. There was pencil graffiti on headboard, a blood stain on a pillowcase, and white stains on the desk chair. Many transient guests, and sketchy visitors. Stay away.