Gastnutzer
4. Oktober 2024
We were evacuating for Hurricane Helene and stayed at this location for 2 nights. We were originally supposed to check in on Thursday, but decided to leave a day early and check in on Wednesday instead. When we arrived Wednesday night, we were greeted by Mr. Nate. There was some sort of mixup with our reservation for that evening, but Mr. Nate was fantastic and managed to get two rooms booked for my family for that night. He gave me all of the information I needed to check into the 2nd reservation in the morning and was extremely kind and helpful overall. The next morning I spoke with Ms. Amanda the GM about our 2nd reservation. It turned out I had accidentally booked a smoking room, which was not going to work for my family as I have an asthma/allergy child. Amanda was also extremely kind, patient and helpful, even though she was incredibly busy. Amanda gave me all of the information I needed to stay up to date on the situation and was available for me to check back with her several times throughout the morning. In the end, she was able to work it out so we didn't even have to change rooms, and we were good to go for that evening's stay. Evacuating from a storm is so stressful, but Mr. Nate and Ms. Amanda were so kind and helpful to get everything set for my family. Thank you so much!
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