Hotel Resol Trinity Sapporo

The hotel did not provide standard toiletries, offering only a comb and a brush, with no shampoo, face masks, or lotion available; additionally, the toilet floor was not cleaned properly, which led to a persistent urine odor throughout the bathroom, while the hot spring water, though clean, was uncomfortably hot, causing many guests to cut their soak short as they could not enjoy the experience for longer periods.

Excellent customer service.Good location.

This place is superb! I highly recommend it. The location is very accessible with everything. The airport bus is just in front of the hotel, the subway is just only few steps away. It’s located to a shopping district, it’s very convenient to go around. If you wanna visit some tourist attractions, you can easily access it by bus or train. If you’d like to go to niseko for a day trip you can take a 3 hrs bus to get there and it’ll take only 10mins walk to get to the bus station from the hotel. The Tv tower is just few minutes walk, where we celebrated the New Years countdown during the New Year’s Eve. The staff are very helpful! Especially the concierge, you can ask them anything and they are willing to help you to give some information about the place that would you like to visit. Im also having trouble about my luggage to send it to Tokyo through takyubin, but the concierge help me to get through and come up with a great solution to solve it. I’m very thankful with him, he has no idea how much he help me and give me a hassle free traveling back to Tokyo. If I’ll comeback to Sapporo again, I’ll definitely check this place! The amenities and spa is also amazing, it’s not that really crowded as what I expected. You can relaxed and take a hot bath after a long walk and get a free popsicle ice cream after. They will also give you a high quality amenities once you check in for skin care. This place is really outstanding!