Grand Mercure Hotels in São Paulo

First in english, luego en español. It is not a hotel, it is an event hall. We arrived and it looked like a children's playground. They had an event for children at the hotel. Crazy. They kept screaming and almost running over you constantly. On another day they had a wedding, loud music, we couldn't sleep. They forgot that they were a hotel. Almost all the staff were working on the wedding. We went to dinner, I think the guard was the one who took the order and I wouldn't be surprised if the cleaner was the cook. We never received one of the dishes. In the living room, the other people eating were hotel workers. It looked more like a country longhouse than a hotel. Shame. Another day they had products for sale inside the hotel, every time you went through the reception they offered you products as if you were in the municipal market. Disgusting. It is not a hotel, it is an event hall. Because they want to make more money organizing these events, they forget about their primary business. Hosting. It was the worst experience I had in my life with a hotel. Ahora en español No es un hotel, es un salón de eventos. Llegamos y parecía un parque de juegos infantil. Hicieron un evento para niños en un hotel. Una locura. No paraban de gritar y casi atropellarte constantemente. Otro día hicieron un casamiento, música a todo volumen, no se podía dormir. Se olvidaron que eran un hotel. Todo el personal estaba trabajando con el casamiento. Fuimos a cenar, creo que el guardia fue el que tomo el pedido y no me sorprendería que el limpiador haya sido el cocinero. No nos llego nunca uno de los platos. En el salón las otras personas que comían eran trabajadores del hotel. Parecía mas una casa comunal del campo que un hotel. Una vergüenza. Otro día pusieron venta de productos dentro del hotel, cada vez que pasabas por la recepción te ofrecían productos como si fuese que estabas en el mercado municipal. Un asco. No es un hotel, es un salón de eventos. Por querer ganar mas dinero organizando estos eventos, se olvidan de su negocio principal. El hospedaje. Fue la peor experiencia que tuve en mi vida con un hotel.

Outstanding hotel as always. Bar upstairs had some fantastic servers and unfortunately some very poor servers (one night I waited an hour at a table for someone to come back to get me another beer, and gave up / went to the bar directly). However in my experience that is unusual there. I do wish they had seats at the bar again - I miss that as a solo traveler. The best of all at this hotel is the concierge and front desk service. Truly world class and can get you in anywhere in the city and when you arrive, the other places treat you literallly as a VIP. AMAZING!!!

Sehr gutes Hotel und Service! Ich empfand einen Geruch im Zimmer, der manchmal nach Schimmel oder frischer Farbe zu riechen schien! Das hat meine Rhinitis angegriffen! Ich weiß nicht, ob aufgrund des sehr überfüllten Karnevals die Reinigung der Flure zu wünschen übrig ließ, denn zwei Tage lang wurden leere Pizzaverpackungen nicht aus dem Flur entfernt!

出差一直都選擇這裏，安全，乾淨，規模很大的酒店。推薦！！！！！！！！！！！！！！！！！！！！！！！！

I was a little nervous at first because we decided to stay here for our last two days in Brazil before heading back to Europe but this hotel was great! They had super friendly staff that all spoke English at reception. They had more than just the basic amenities available in the room, there was complimentary bottles of water, shampoo, conditioner, bodywash and lotion, along with mouth wash, cotton, etc and instead of slippers, they had flip flops! The pool is a bit small but it's long enough to do laps and they went above and beyond to accommodate our family and make sure we were comfortable. They left chocolate in the room at bedtime which my boys loved and even a little fruit. The hotel is also in a great location, a safe area with lots of good restaurants nearby. Excellent, excellent, excellent!

Das Angebot ähnelt dem Ibis-Netz, d. h. das Verkehrshotel. Das Zimmer ist klein, aber funktional! Neue Struktur, gute und komfortabele Bettwäsche, sauberes Zimmer! Parkplatz 20 Real pro Tag. Rein Frühstück, es hat die Basis, aber es ist schmecklich. Wenn außerhalb des Tages kostet 35 pro Person. Was mir ein wenig zu wünschen übrig ist die Pflege, die Mitarbeiter sind trocken und ohne viel Freundlichkeit. Die Lage ist, was jeder schon weiß, Stadtzentrum, schmutzig in der Umgebung, gibt es nicht zu Fuß in der Nacht und so weiter. Aber im Allgemeinen ist das Hotel gut!

This hotel is exceptionally clean, and the cleaning staff is incredibly friendly. The rooms are spacious, which is a plus. The breakfast is simple but satisfactory. However, it's worth noting that there is no in-room dining service available. The area surrounding the hotel seems a bit tense and unsafe. I had an unfortunate experience where someone threw rocks at my Uber when I was arriving, so exercise caution. The front desk staff, unfortunately, did not provide the best service. Some of them seemed confusing and unhelpful. On the bright side, the individuals assisting with taxis and security near the front of the hotel were exceptionally kind. In terms of decor, it appears more appealing in online photos. In reality, there is quite a bit of plastic imitating wood, but it's acceptable.