Gastnutzer
9. Februar 2023
Warning! Do NOT stay at this place. “Thetis Cave Houses” also known as Poseidon Mansion. Very misleading, ruined our vacation. They promised a refund and LIED! Over 800€ down the toilet! I have video of this woman saying she would refund the full amount and has refunded 0. 😔 Dishonest and misleading! This is the worst experience in all our travels across the world. We talked to other guests who felt the same way. The pictures of the view are a total scam! You will only get that view of their large house is not booked and you are allowed on the terrace. Our evening sunset view was scrap metal, wire, trash, and abandoned items 🙄 Nothing like the pictures. It is advertised as a 2 bedroom house but it’s not two bedrooms. Just a hot attic with a bed. Not ideal if you are traveling with a multi generational family. Our sinks worked but the other issue is our shower did not work, other guests showers worked, and nobody came to help or fix it until I contacted booking. c o m to report directly. The owner says it’s because there was a power outage but this is not true. 1. Electricity returned soon after 2. The sinks worked! 3. Other guests had working showers! We couldn’t shower after an international flight or after a day of walking around hot blazing Oia. She even said she doesn’t likes guests complaining so we should leave and we would be refunded🤔 I have video of this. We did leave. No refund! Shame on this business! Terrible. She saw my review in another forum and accused my family of causing problems for other guests- MORE LIES instead of making things right. 0 customer service, respect, or integrity. My family is in the hospitality industry in the US, we NEVER cause issues anywhere, and would never treat guests this way. Absolutely ridiculous. Wasted so much time. HOURS with booking, stress, and energy figuring out where we would go instead of relaxing and enjoying our visit. It’s pretty simple, don’t misrepresent what you offer. If I knew I would have 100% booked a different place.
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