Renaissance Hotels in Santiago de Chile

Very nice location, right next to the airport! Good service too, have English speaking staff which is pretty rare in Chile + we had a fe luggage request which all got fulfilled and well taken care of! Also up to standard vibe, would recommend this hotel.

Recentemente fiquei hospedada com a família neste hotel durante 6 dias, o hotel tem uma localização boa fica em torno de 20 minutos de carro dos principais pontos turísticos e do aeroporto, café da manha bom e camas confortáveis. Porém o que deixou a desejar é falta de poder controlar o ar condicionado, de madrugada fazia 10 graus e o hotel não tinha aquecedor pois só no inverno que há aquecedor nos quartos, passamos muito frio a noite, por mais que o hotel tenha fornecido cobertores. Outra coisa que também foi que não conseguimos utilizar o cofre, tentaram arrumar o cofre, mas sem sucesso. A piscina só pode ser utilizada se estiver utilizando uma touca de natação o qual é vendido no hotel, achei estranho, pois já me hospedei em muitos hotéis e nunca vi solicitarem isso. Fora isso os quartos são confortáveis e limpos, ocorreu tudo bem!

As recent reviews state this is a lovely hotel in a great location and very quiet. Rooms *02 & *03 are far from the elevator. Staff are always pleasant and helpful (our thanks especially to Felipe). The views from the rooftop are fantastic. Buffet breakfast in the former Zefferano restaurant is plentiful and has a wide choice of foods. The Views bar offers a decent choice in its own menu and, although some wines may not always be available, there is a limited but good choice. The general manager has told me their website is soon to be updated to current openings and menu pricing. Hopefully the road closure (for up to 2 years apparently) at one end of the street (sidewalk is not closed though) will also be mentioned as some taxi and Uber drivers get confused on how to reach the hotel. Google Maps has been updated to show the closure, but just in case tell your driver to approach from Av. Andres Bello (rather than via Av. Providencia.) I hope your stay is as nice as our 5-night stay was!

In 8 or 9 trips to Santiago since 2008, this is the best hotel I've stayed in so far that fit my budget. Maybe demand is depressed for now in the Centro area because of working from home or tourism being way down due to Covid, but this felt a lot like a 4-star place that's tremendous value for now. Room was spacious, there was a room safe that was easy to use, bed was comfortable, and housekeeping staff did a good job. Can't comment on the breakfast or the restaurants (I don't think my room rate included the breakfast). Location is excellent, close to entrance D for the Ud. de Chile Metro. There's also a market on that corner with long hours and most supplies a person would need. The Paris-Londres neighborhood is also nearby with the food options, and it's walking distance to basically anywhere downtown, especially in the eastern half. Barrio Lastarria is about 15 minutes' walk or 2 Metro stops. Desk staff had varying levels of English proficiency but were always helpful. It's not gringolandia but neither are the prices. I'd rate it an excellent choice.

Nice central location with Santa Lucia just over the road. Friendly and helpful staff. Easy access to things like the Hop on Hop off bus stop for Santa Lucia if you’re planning to do that. I had a room on the 14th floor that looked like it needed a deep clean. The windows were streaked with hand prints, the bathroom had chunks dented out of the walls and one of the floor boards was missing part of a panel - it actually slid backwards and forwards when you walked on it. Not sure when the last time anyone from Accor Hotels inspected the property. Pool not open at this time of year. No day spa. Breakfast buffet was the same thing every day and the only hot options were runny scrambled eggs or sliced cooked sausage. Cold selection was nice though with lovely sliced fruits and a good bread and pastry selection. Convenience store located right next door if you needed to pop out for any items. The area is frequented by beggars and street merchants. I was advised by hotel staff not to walk alone and to carry my bag across my front. Probably not the safest area for solo female travellers to wander around.

My wife and I tried to check into the hotel a little earlier than expected and there were no rooms available. So the receptionist would hold our bags until we’d get back from our day out in Santiago. We enjoyed a great evening out in Santiago, and arrived back at the hotel at about 11 pm to check into our room. We walked into the hotel to check in and get our room key - there was no security guard outside, no requirement to swipe the room key, and the door does not automatically close. My wife and I were talking to the receptionist IN THE LOBBY, I mentioned to the receptionist that the door should automatically close or they should have someone at the door, a second later a thief snatched my wife’s phone, which was under her arm. The thief ran out, jumped into a waiting car, and took off. We sprinted after the man, but he was long gone. The hotel advised the Carabineros (Chilean police) wouldn’t arrive until 4 am, that they were having an unusually busy Tuesday night, and we might as well wait until tomorrow morning to file a police report. As we were going back and forth with the receptionist and my wife is crying hysterically, and we are advising guests walking in of what just occurred, the receptionist is trying to quiet us down and to not scare the guests. The receptionist was indifferent and ambivalent, no apologies, and showed no consideration. Not reporting it immediately was a critical mistake, and surely done on purpose by the hotel to avoid having a scene of several police officers and my wife crying in their lobby. After barely sleeping we went to the PDI, the sophisticated Chilean police investigators, they advised that they couldn’t take the report, had to be the carabineros. We went to a carabinero station and filed a report. At first, the carabineros gave us a very hard time for us not having filed the report immediately. Telling us we made a huge mistake by not reporting it immediately, and even thought it was a little over 12 hours since the incident occurred. However, after pleading with them, explaining what the hotel told us, stressing we are foreigners and do not know the laws in Chile, they finally made a report. The Hotel Sommelier Boutique is NOT safe and they do not care about their guests.

Das Hotel ist immer in jeder Hinsicht richtig. Das Problem ist die Buchungsplattform. Ich wurde ohnehin nichts angekündigt. Ich bin im Hotel und ich werde informiert, dass die Buchung gefallen war, die Hotelpersonal ist nett und ente gab die Lage und respektierten mich wie die Buchung erfolgte. Ich würde zögern, eine weitere Familienbuchung bei trip.com zu machen

Mein Partner und ich hatten eine sehr gute Zeit im Hotel AlmaCruz. Es ist voller Charme, ich genossen wirklich den Stil. Die Aufmerksamkeit des Personals war perfekt, sie halfen uns wirklich gut, ein Taxi zu organisieren. Eines der Highlights war ein von Cynthia organisiertes Weingeschmack. Es umfasst auch einen Besuch der privaten Sammlung des Museums mit viel Informationen über die chilenische Geschichte. Wir haben 4 interessante Weine aus verschiedenen Regionen des Landes versucht, mit einem schönen Appetitzer. Danke für alle Mitarbeiter, hatten wir eine wunderbare Zeit.

Hotel great, staff friendly. Never stayed here before but would return. The location is great, so much to do, beach is lovely. The Pirate show is just OUTSTANDING! The highlight of the holiday by far. We loved the restaurants on the sea front. Especially the olive tree. Easy to travel won’t TUI. Lilly and Diana were lovely reps full of great advice.