Courtyard Santa Rosa

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

這次入住酒店的體驗非常差，完全不值得推薦。 首先，酒店在我入住期間竟然無預警停電，職員聲稱是「整個區域停電」，但我親自查證後發現，隔一條街的 Hyatt Regency 完全沒有任何問題。這種解釋令人難以接受，也反映酒店管理和應變能力極度不足。 其次，房價包含早餐，但因為停電，我完全無法享用早餐。更離譜的是，酒店沒有提供任何補償、替代安排或道歉，只是讓客人自行承受不便。這種服務態度實在令人失望。 整體而言，這次住宿體驗非常不愉快，酒店既缺乏透明度，處理問題亦不積極。我不會再入住，也不會推薦給其他旅客。

I had an amazing time at the Marriott, the service and hospitality was superb, and the room was very nice, I enjoyed my stay and in the future I'll be back, thank you for everyone for making my stay one to remember.

My stay went well. The room was clean and comfortable. A plus is The Bistro food items are reasonably priced. Great customer service by the staff especially Alma at the front desk. Thank you.

Everyone was friendly but the place was either in process of upgrading or just rundown. Broken things: hot tub jets, fitness room water, hotel deodorizer, room coffee maker, shower head and water pressure. The good everyone was friendly & location. Too expensive to justify the list of broken amenities and smelliness of the elevator and floor two.

Only booked 5 mins before we arrived due to change in travel plans. Very welcoming and efficient reception. Room clean, comfortable but quite loud until late in the evening due to railway lines/station just outside the room window but seemed to quieten through night.

Great place, good location. Restaurant is meh but all good.

Bed very uncomfortable, shower drain very slow and there were tacks on the carpet were the carpet and the tile meet I pricked my toe twice. I made someone aware but still no fix.

Our stay was very pleasant and the staff was very accommodating