Sublime EcoHotel - Tayrona Palomino

Save your time, money, and energy—don’t go there. My entire stay was horrible. I arrived, and it took the staff some time to bring me to my room. The rooms looked nothing like the advertisements—everything was dirty, broken, and old. There was no decoration, and the “air conditioning” was just an old standing fan that made more noise than it produced cold air. The room lacked any basic amenities: no pictures, furniture, minibar, safe, water, or anything else—just the bed. A rusty nail was sticking out of the floor right next to the bed. Fortunately, it only damaged my suitcase and not my feet. The room’s door had holes, the windows were broken, and the bathroom was disgusting with no warm water. The walls were paper-thin, and the room was right next to a highway. It felt like every car passing by was about to crash into me. The ocean was incredibly loud as well—I could hear every wave like a tsunami in my ears. Unsurprisingly, I couldn’t sleep a single minute in my 30-degree hobbit hut (and the same applied to the rooms of my family members). Another major issue was the service and the restaurant—they clearly have no idea how to run a hotel. I arrived at 6:30 PM, and after finally getting my room, I went to dinner with my family. The hotel has only one restaurant, and leaving to find alternatives is difficult since it’s in the middle of nowhere. The menu looked somewhat promising, and we were all hungry. However, the staff first told us that the kitchen was already closed (it was 8 PM by then). We reminded them that the receptionist had promised us food earlier, so they reluctantly agreed to prepare something. We were offered three options: fish, chicken, and scampi. After a few minutes, the waiter returned and told us they could only cook chicken because they had run out of everything else. What a joke! The next morning was no better. We arrived for breakfast at 7:30 AM and found we couldn’t order from the menu. Instead, we were only offered bread because they apparently didn’t have anything else. After we received the bread, we saw another table—who had arrived after us—being served eggs and a full breakfast. When we complained, the staff’s only excuse was that the chef had “found some more eggs in the kitchen.” I honestly don’t know whether they treated us poorly on purpose, were simply incompetent, or just didn’t care. We didn’t get to experience the beach (which actually looked somewhat promising) or the small, dirty pool (which looked completely different from the advertisements), because we decided to leave after the first night. Staying longer was unbearable, even though we had originally booked for more nights. Do yourself a favor and avoid this expensive hole. Burning your money would be a far better use of it—at least you wouldn’t have to suffer.

This hotel is run-down, dirty and the staff seemingly couldn't care less. My room was filthy, mouldy and the shower barely worked. The provided mosquito nets were almost completely useless. Keys are bizarrely delivered to your room after you've brought your luggage there (except they forgot mine), so don't expect any security for your valuables either. Dinner, breakfast and the bar were all disappointing. They ran our of cold beer at about 6pm, and other drinks took an age to appear. In general, no-one seemed to have any idea how to run a hotel.

Horrible place. Dirty, the staff is not professional and the food is very basic. Def not worth the price they ask. The tap water is not even drinkable. With a lower price this would be ok but the fact that someone came into our room and stole money just makes this experience one of the worst during our Colombia visit. Avoid.

I do not recommend this hotel!!!! The manager did not give us what she offered when booked for a wedding. Which included food options, the drinks and they charged us for things we did NOT order. The DJ lost the playlist and there weren’t enough plates or silverware for guests.

Una experiencia de contradicciones. No encontramos el equilibrio entre: 1) Instalaciones: Hermosas, exlusividad, tranquilidad. Un buen sitio 2) Servicio: No es un problema de las personas que se esmeran por hacernos sentir bien. Es la suma de cosas que hacen que el servicio sea de una sola estrella: Espera de comidas (sea cualquiera de las 3 comidas principales) en promedio de 2 horas, cobros excesivos (p.ej: Un desayuno que está incluido cobran la leche por separado, cerveza stella a 18 mil pesos, otras a 12 mil); 1 o 2 Personas para atender el aseo con promesas incumplidas y más de 4 días sin realizar aseo, pocas opciones para comer en un lugar turístico, entre otras 3) Logística: Pésima - Un desastre. No tenían una programación adecuada para atender la cantidad de personas que vendieron, desabastecimiento de productos, funciones del personal no claras o sin capacitación, administración ausente en soluciones. Conclusión: Compré 10 días, nos fuimos a falta de 2 días. Mucho por mejorar para cumplir las expectativa de costo - beneficio y de lo que buscamos familias como las que estuvimos compartiendo. Estoy convencido que sobrevendieron los cupos disponibles vs la capacidad de servicio y logística, a pesar que manifiestan administrar 5 hoteles la verdad les quedó grande para haber encontrado la promesa de servicio que dicen tener. Más que criticar, es manifestar lo que muchas familias que pasamos del 25 de diciembre en adelante encontramos en este Ecohotel, y busco hacer un llamado a los dueños de este bello lugar, como se lo manifesté personalmente al Administrador, para que den soluciones y mejoren en pro de los usuarios finales.