Hotel Catedral Plaza

Die Hotels in Kolumbien sind sehr vorsichtig, weil sie in ihrer Beschreibung nicht korrekt sind

Muy buen hotel. Buen aubicacion

Yo ame todo

So many things wrong with this hotel sadly, despite being welcomed by friendly and helpful staff and a pleasant reception. Let's start with pidgeon faeces and dirt floating visibly throughout the tiny pool and dirty jacuzzi - disgusting. Or the fact you're forced to choose between a front room with zero sound insulation on a super noisy street (and a fake inaccessible balcony) - or an interior room with a non opening window onto the stairwell. Room decor is sadly nothing like the polished appearance in the photos - everything is cheap old MDF in tatty condition. The bathrooms are somewhat nicer but let down by lukewarm water most of the time, despite the hotel assuring us they have hot water. Food is below average, but served by a lovely team in the pool area who are a delight to be served by. The restaurant is pleasant but built like a glass greenhouse, with inadequate air con that fails to keep it cool enough. The view of the cathedral is very pleasant, though the odd cramped design means there's not many spots with a view of it. WiFi is flakey, which caused us major problems trying to get work done. But again, the friendly staff did what they could to help us - they're just fighting an uphill battle against chronic under-investment.

This hotel is ideally placed near the cathedral square and within easy walking distance of the city centre and beachfront. However many of the rooms have windows overlooking the stairwell used by staff. This is hidden by a blind which has to remain down otherwise you could be viewed in bed! This makes the room dark and unpleasant to stay in for any length of time. There is also a huge pendant lamp near the ( too low) bedside table which is a real hazard if you want to get out of bed on that side! However the room was clean and the air conditioning worked well. Breakfast was ok. The second day we had it in a conference room on 7 th floor when the food arrived in stages -no explanation why we couldn’t eat in the dining room on 6 th floor. Staff were friendly enough. Waits for lift were frustrating especially at checking in and out times!

I recently stayed 2 nights at this hotel while traveling for work purposes. I had left them 2 requests when booking, and as soon as I checked in while having arrived from the other side of the world, they let me know that they were aware of them and were accommodating my requests. Very attentive. Also in general staff was very nice and hospitable. The room was good as well - a good desk, fridge, nice bathroom, comfy bed. Really enjoyable stay; and I would certainly stay here again if coming back to Santa Marta

We arrived after a flight from Bogota. The check in was fast. The room was basic, and on the small side. I went to take a shower and there was no hot water. I called to the front desk, and was told it was being repaired. and would be fixed in about 10 minutes. In the morning there was still no hot water. At 10 the next morning, I received a call that the water was fixed. Now I understand that things break, but don't appease me by saying it will be fixed in 10 minutes when you know it will not.

We arrived around 00:00 with a group of 10. The elevator was not working and we had to cary our luggage’s for up to 5 floors. There was no hot water for one day and a half. Also, at the breakfast they didn’t refill anything, lucky if you go early. The mini bar was empty in some rooms. We couldn’t connect to the internet at all for two days. The telephone to communicate with the reception it wasn’t working and in one room the lights were not working properly. We stay for two nights. At least, the staff was keen to help.

Es un hotel espectacular donde sus trabajadores se desviven por atender de manera increíble, sus platos deliciosos, habitaciones amplias , muy cómodas con todo lo que uno puede esperar , además esta en un lugar privilegiado donde uno puede caminar y recorrer lugares preciosos