Gastnutzer
31. Januar 2023
Stayed here with my four friends - great reviews on Hostelworld and ***********. Arriving to the hostel was a difficulty in itself, being located nowhere near Minca and the road being so poorly paved it requires a half an hour motorbike journey through water and bumps in the road. We had booked a cabana room for a bit of luxury after the lost city trek, on arrival we noticed the floor was wet and the bed sheets/pillows incredibly damp. We notified the staff of this fact and asked if another room was available. They said we should deal with it and that there's bad humidity at this time of year, strangely the humidity had no effect on any of our friends rooms which were all dry. After some persistence they agreed to move us to a "drier" room from the following night onwards, however this was just as bad. Due to how uncomfortable we were made to feel complaining the first time, we felt it easier to not say anything regarding the dampness in the 2nd room. The upstairs bar is infrequently manned which is a shame as the two pool areas surrounding are very nice with lovely views. The shower and bathroom facilities were clean although very basic. On our first morning we all asked if we could have some laundry done, we then asked if it was ready around 48 hours later and the woman at reception rolled her eyes at me and said no they were still wet and would be available when we checked out the following day. I also asked the cleaner if she had seen some shoes I left outside my first room to dry and she too rolled her eyes at me and said she'd check later if she'd found any. When we checked out the following morning the clothes we put in for laundry were still damp and we had to pack them into our rucksacks quickly to make it in time for our airport shuttle the hostel had booked for us. For our 10am flight we were informed a shuttle at 8am would get us there in time, we requested half 7 to be safe. The shuttle arrived at half 7 whilst we were sat waiting at reception however, the driver and the reception staff failed to inform us so we didnt figure it out our driver was here until around 8am- we subsequently missed our flight. Expecting a luxury hostel stay we were disappointed with the service provided so looked to write a review with our respecting booking systems of *********** and Hostelworld. We found that all of our bookings had been canceled meaning we couldn't leave a review- something we think will be applied to all guests with issues during their stay to ensure ratings remain high. Overrated and very remote, the only good thing was a tiny hidden bar 5 mins walk down the road. They cooked us dinner and we could stay as long as we wanted drinking, ask for Baptise and Alehandro if in the area! Such generous guys and the bar is really cool!
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