Gastnutzer
31. Januar 2023
Arrived here for a weeks stay. Upon arrival we was greeted by the most miserable, unhelpful and rudest member of staff I have ever come across in my life at the reception desk her name was Anna. We paid to be upgraded to the terrace rooms with JET2 to be told by Anna when we get there that the rooms are taken and the hotel is at “full capacity” we went to room 510, what waited for us behind that door was hell. The room it’s self was the smallest 1 bedroom apartment i have ever seen it shouldn’t even be classed as a 1 bedroom it’s that small. The room it’s self, had 2 single beds for me and my girlfriend… then the window in the bedroom wouldn’t lock and kept opening it’s self with a small gust of wind, on the other side of the window was a staircase, which in the 2 hours of us in the room several people was walking past our bedroom and nosing in and the safe didn’t work either. There was no wardrobe and storage for clothes and suitcases. The toilet seat was loose and turning the tap on you would have to wait 10 seconds before anything come out We went down to Anna on reception to ask if there really wasn’t any other rooms for us to move to. All of a sudden the terrace rooms was then available after we was told the hotel was “full” she told us we could move to the terrace rooms for €35 a night after we already paid for the upgrade. She swore blind that the hotel was completely full. This woman is a complete and utter liar, we told her we was going to ring JET2 about this and again all of a sudden like it was magic a room become free, the room was next door. In the space of 3 hours the hotel went from being full to then having rooms. We then moved next door to 511, which was so much better. Am not sure why this woman was being so awkward about this if you want anything sorting on reception go to Sherry as you will get top quality service. The cleaners are non existent, we ended up cleaning our room our selves on 2 occasions. The pool isn’t too bad, it’s about a 1 minute walk away from the hotel. However the bar at the pool is card only and the snacks are only pizza and nachos. Supermarket is quite handy downstairs, but there is a supermarket about 2 minutes away which is cheaper and has more options so I’d suggest going there instead. For food I highly recommend going Fatsos couldn’t fault the place with all the meals we had there, fairly priced as well.
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