Gastnutzer
18. Oktober 2024
We arrived yesterday 16 October2025 and are staying till 21 October. We had multiple issues with the room when we arrived, the water heater wasn't on and the WiFi is super slow and keeps disconnecting throughout the room. We informed the staff that there is an issue with the WiFi and they said that they will restart the WiFi router and check on the water. We waited for 30 min and no one came back to us , so I went down to reception and as we just checked in if there is another room as there are already multiple issues in the room and ( these are basic amenities in a room).I was informed that there are no other rooms, as as for the wifi they restarted the router and that's all they can do, i asked them to see what the other options maybe a WiFi extender or some other solution as I need to do some work while I'm here, the lady at the counter said no guests complained about the WiFi, I mentioned that she can come up and check it's simple to come and see the issue. she said she can't leave the desk and I asked to speak to a manager to see if they have a solution so it can be escalated, she said she can't disclose that information, it was a very strange interaction. I didn't pursue it as we came here to relax and have a good time. She restarted the WiFi in front of me again and said that's all she can do. In fairness to the lady at reception she called after I went up and apologised for the way she spoke to me and said there was an issue with the water heater and it should be working and for the WiFi there is a router close to the bedroom that they turned on. I didn't purse this further as I mentioned we are here to enjoy our time I went out and bought a data package for me and my wife for the duration of the stay. We are on the second day now and still facing the WiFi issues in the room and the room is next to a back road there is constant noise throughout the day from people doing works and picking up and moving things which woke us up at 7am today. We booked this room almost 1 month before we arrived, not sure why they chose to give us that room location. The room itself is great and the location is also in a great spot, however hi speed WiFi is basic these days and the room location next to the back street is ruining our stay. Very disappointed as the reviews were great for this hotel, we got unlucky with the room it seems and the no response or follow ups from the management team about our issues.
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