Mata Rocks Resort

Stayed at the Mara Rock resort during a business/vacation trip. Had a 100% experience. Wonderfully located, fantastic hospitality and service. Couldn't find anything to write negativity about. I was in a relatively "off season" time, but could still appreciate the cleanliness, attention and service. Highly recommended

Cons: Air blew nice and cold, bed was very comfortable. Bad parts pool didn't look good, no way to swim in pool or the ocean, ocean way too muddy. Had to ask for towels every day. One day someone called in so they didn't make coffee for the guests.

The word resort in their name is a stretch. It is a very run down and outdated facility. Staff was nice but did not always follow through. The pool did not look like a place you would want to swim. The room was clean. The patio door would not open, the front door had a curtain nailed to it for privacy. We picked this place due to friends stayung here years ago, but it has obviously changed. One of the workers told us a new owner is going to remodel in the next couple of months.

Pros: friendly staff, room was overall clean and had no weird smells that you usually get with oceanfront hotels. The mini fridge had a decent size freezer and there were a few plates and bowls and general kitchen supplies. There are a few little grocery stores nearby and it was nice to have coffee and water on hand. A guy comes in the morning to rake the sand and maintain the grounds. You can tell they are trying to make what they have nice. Cons: The resort is pretty run down. My shower knob was broken, balcony table was broken. The first time I tried to use the balcony blinds they broke and I was afraid to use them again. Most rooms have balconies facing the pool/bar area. So if there are people down there partying late it’s impossible to ignore. But when the downstairs is empty it was very peaceful - just depends on how busy the hotel is. Out of my 4 nights only 1 had a rowdy group downstairs - but I’m a very early riser and my bedtime reflects that. Overall it was a very quiet, peaceful hotel, but you are quite isolated. I didn’t rent a golf cart but instead elected to walk along the beach to find places to eat.

Stayed here for a few days after reading some good reviews. There is no beach access whatsoever and the pool needs resurfacing which was disappointing. Mostly clean and the staff were nice but you get what you pay for, for certain. The staff did not make our beds a couple of the days.

The hotel was showing its age, but was old in a homey sort of way. The bed was comfortable and housekeeping kept the room clean and well stocked. The hotel was experiencing a change in ownership while we were there, so there were a couple of hiccups in food availability. Service in the restaurant was excellent, and the front desk attendants went out of their way to make our stay worth remembering. I have since heard that the new owners are making some substantial improvements, including expanding the size of the pool (which was also kept spotless). A Mom-and-Pop taco stand went up across the street every day and that, along with the ice cream parlor next door to it, more than made up for the temporary food issues. We would definitely stay there again!

This hotel was absolutely perfect. The ambiance makes you feel like you are staying at a boutique resort; relaxation meets luxury. The grounds are gorgeous and well maintained. I love the floral arches and beach vibe. Dorell at the front desk was amazing. So helpful and friendly. He went out of his way to make sure we were well taken care of. The beach views from our room were gorgeous. The restaurant/bar and pool area is perfect. This hotel offers complimentary bikes, paddle boards and kayaks. We used the kayaks and it was a great way to explore the area. The hotel is towards the south end of the island, which offered a quiet escape from the bustling north end. By golf cart, it took approx. 5 minutes to the airport, and about 10 the main beach/restaurant *****.

Pay attention! In mid-October 2022 we made a reservation for one week through booking with the possibility of cancellation free of charge. Days later we cancelled this reservation, but Mata Rocks had already debited 50 % of the credit card immediately. In the terms and conditions it is written that the refund lasts 30 days. After this period we wrote two emails to ask for a refund, When we didn't get any answer, we had to turn to Booking. Thanks to Booking's customer service, we got our refund a few days later! It is regrettable that we had to waste time and money, as we lost 75 dollars with this refund. Where is the seriousness of this place? We had the opportunity to walk around the outside of the hotel and there is no beach, but a concrete wall. Dirty, just doesn't look taken care of.

The staff was very friendly and nice, the food at the bar was good depending on what you ordered. And Free Coffee/Water at the outside bar. But.. Don't waste your money. I would never stay at this resort again. The room alone was just not acceptable. The outlets in some places did not work/one little table for both beds, double occupancy. One towel and one roll of toilet paper, that we had to ask for towels and TP every single day. Staff was reluctant to give us fresh beach towels and bath towels on a daily basis. So many cracks in the room. The shower was full of hair when I checked in and the shower drain is lower than the tile, so I tripped in there and told the Manager about it. All they did was clean the hair out of the drain that day. That shower is an accident waiting to happen. Floor in the rooms was not cleaned enough for my standards. And I am in healthcare. We were promised an Ocean View, what we got was a corner end unit, so when you open the door you saw the room outside across from you. The manager said well, if you turn your head right, there's the Ocean. unacceptable. The outside of our room by the pool was dangerously slippery if it rained, that you had to be very careful when walking so as not to slip. The outside bar/huts was really adorable, except for some tables were rusted and several nails sticking out of post or on the dock, that one lady had a nail go thru her foot, so I played Nurse that day since most of us talked and knew what we did for a living. Getting off the dock into our boat excursions was another issue. not a safe dock and very dangerous. We were told it was a swimming area and unfortunately not even close. We had to walk down to another resort to get into the ocean. We were not told about using the free kayaks/paddle boards until the last day and I was livid, since I kayak in my town. This place could really be an adorable boutique hotel if someone had the money and incentive. Sad to say, Hotel -1 Staff 4 I hav enever been so disappointed on a vacation before.