Hampton Inn & Suites San Marcos

My wife and I stayed at this hotel while we moved our so into his dorm. The hotel itself is really quite nice on the inside and we had a very comfortable night stay. The breakfast is pretty standard for Hampton , which I think is good for the price. At the time we stayed here, the construction out on the freeway in front of the hotel was pretty heavy. So getting there can be an issue at times. Directly behind the hotel on the backside is a UPS truck facility. I was worried that we would hear that place early in the morning but we did not. I will stay here again if the price is right.

They treat you like trash bad customer service the staff are rude asf then the restroom wasn't clean ............................................................................................................:.:........

Booked a room online and realized I had booked it for the day I was online and immediately cancelled and booked it for the right dates. Confirmation email was 12pm - Cancellation was for 12:01pm. My card was charged for the room and the property manager refuses to issue a refund. Offered to give me a credit or 50% refund. Since I was not happy with either, he pulled both off the table and would not allow me to accept either offer. Of course I am not happy with either one. I was not rude at all, was just trying to consider which of the 2 options that I didn't want to accept. So my 1 minute mistake cost me $132 and 45 minutes on the phone that I cannot get back.

Rooms were alright. Nothing special. Hotel property has a UPS distribution center behind it. Starting at 2am you’ll be woken up by loud trucks backing up and stuff being slammed. Extremely noisy. Elevator has worked for two days of the week trip. Front desk staff hasn’t been helpful in getting the elevator fixed.

Staff was extremely rude. Front desk clerk was very difficult and wanted to prove that she made the rules. Her comment to a person sitting in the lobby area that appeared to be a friend was “I’m tired of dealing with these people”. Very offensive comment. I suggest you find a hotel that treats its guest like they appreciate your business.

Booking done online and special request of first floor room… Check in- sorry we do not have any first floor rooms. When I asked why do they have a special request space on line, was told “I’m new here and I can’t answer that”. Room was adequate, but as the sun went down the critters came out to wreak havoc. Ants and other bugs took over the tables, TV stand and our luggage! Brothers room next door was worse, and he reported it and nothing done! Halls stunk of urine and animals, carpets not vacuumed. For the price I paid for room, not worth it!!

We stayed at the Hampton for three days. Staff was very friendly. Hotel was clean and the quietest hotel we’ve stayed in making for a good nights sleep! So many comfy pillows! Breakfast had a wonderful spread each morning. The rooms were clean. The only one negative was the pool had a lot of bird feathers and wasps in it. But I would highly recommend this hotel.

Our trip to San Marcos was great. we enjoyed our stay at the Hampton inn. highly recommend it. The staff and the service were great. there are a ton of great restaurants and places to visit. nearby. We've stayed here multiple times.

Television didn't work; when trying to call front desk, room phone didn't work. Chipped paint in the bathroom. Breakfast did not have an option for 'non-pork' eaters. No turkey bacon/sausage. No boiled eggs. No yogurt. We stayed there because of the breakfast option; however, we had to leave and pay for breakfast somewhere else.