3-Sterne-Hotels in San Juan

Das Personal war mehr als hilfreich, von der zweiten, die wir in Lewis gelaufen haben, begrüßte uns sofort mit Getränken (freie offene Bar) und gab uns große Tipps, wie wir unseren Urlaub beginnen. Auch die Kommunikation zwischen dem Personal war topnotch! Ich werde hier sicherlich wieder bleiben, wenn ich zurückkomme.

Had a very enjoyable overnight stay at this very charming hotel while visiting San Juan ahead of a cruise. The hotel is well situated, with an array of nice restaurants and small supermarkets nearby (ideal for picking up bottles of wine or any last minute or forgotten supplies) and is only a short (6 min / $5) Uber from the Cruise Terminal. The staff are as warm and friendly as they are helpful and accommodating. Our flight got in much earlier than expected and we arrived considerably ahead of the check-in time - we had hoped to have the hotel just stow our baggage while we ran a quick errand but they were happy to check our room was ready and allow us to use it. The room was very clean, well maintained, light, spacious and well appointed , with a sofa, armchair, king bed, table, two chairs. There was plenty of space for luggage, lots of mirrors (great for getting ready without getting in each other's way), a small safe, microwave and a fridge that chilled wine remarkably quickly (which greatly impressed my wife). We had a high floor that offered some lovely ocean views. There was a choice of pillows and we enjoyed a very comfortable night's sleep . I can't imagine a nicer stay and would look forward to staying at the hotel again if visiting San Juan.

Das Hotel liegt sehr zentral in der Altstadt, man kann überall hin laufen. Sehr lokal, und der Service ist sehr hilfsbereit. Die Hotelumgebung ist unvergleichbar mit der bekannter lokaler Hotels. Immerhin in der Altstadt. Es wird empfohlen, 1-2 Tage in diesem Hotel zu bleiben. Spielen Sie in der Altstadt. Dann geh ins Hotel, um ein paar Tage zu bleiben und dann andere Gegenstände zu spielen.

We found ourselves here during our trip after our original hotel canceled our reservation, and it turned out to be a real blessing in disguise! Right from the moment we arrived, the lovely young woman at the front desk made us feel right at home with her warm welcome. Checking in was a breeze, and we were thrilled to find our room on the third floor, complete with a charming balcony. The rooftop area, featuring a small pool, was such a refreshing spot to cool down on those hot, sunny days! Looking back, I’m actually glad I didn’t read the reviews before our visit because we enjoyed clean rooms and saw that our room was tidied up daily. Plus, the location couldn’t be better! It’s within walking distance to so many attractions in beautiful old San Juan, making it super convenient for exploring.

Room and pool was very clean. Staff were friendly and efficient when bringing out drinks out to the pool. Front desk staff answered my questions politely and effectively. In great location- you can walk to Condado area easily as well as other places to eat in Miramar area

This was the best experience, as a local tourist, with hilton in Puerto Rico. This hotel is in old San Juan and has an infinity pool and bar at the rooftop with incredible views. Rooms are super clean and everybody from Andrea and her team at the front desk to the housekeeping lady, were very nice and brought us chocolates and water. My family and I felt very welcome. We were celebrating my son's birthday and everybody was greeting him. At the Consular Restaurant, Kiara, provide us with the best service, food was delicious and the food came quickly. Kiara has the best attitude and her smile is contagious.

We enjoyed our stay at Fortaleza suites and would recommend the hotel. The A/C was a bit noisy, but we had a nice, spacious room with a great location right in Old San Juan. Our room was called the ”Fortaleza Suite Room” and was a nice, clean, big space with tall ceilings. Beds were comfortable. A/C worked well but was noisy (see below). Bathroom: nicely appointed but a little dark. Shower worked well. There was a notice to put toilet paper in a trash can vs. flushing it. Noise: I was concerned about noise from the street at night. We were there on a Monday night and there was no issue with street noise that night. There was some noise (vehicles, talking) from the street in the early morning. The A/C unit would turn on quite noisily at regular intervals; it could wake you up if you are not a heavy sleeper. Arrival Logistics: The hotel communicates well via text/email. We were able to store our bags until our room was available. There is a very small alley a couple doors past the hotel, as you drive down the one way street. We used that alley to park quickly as we unloaded bags upon arrival - before driving to an offsite parking lot. They recommended the Galeria Paseo Portuario parking garage nearby (I think it was $13 for 24 hours) and also noted the La Puntilla parking lot ($3 to $5 for overnight parking) further away. We used La Puntilla. It was a short walk - towing a rolling suitcase. It would be a long walk if carrying (vs. rolling) a heavy bag. Finding a free space in La Puntilla took some time/effort.

DISAPPOINTED!!! We had stayed in Costa Bahia a few months ago, so we didn't think twice when we needed to stay in the same area for a triathlon. We made our reservation and paid in early February for the middle of March stay. The night we arrived for check-in, we were informed that “they had a computer problem that caused overbooked.” According to them, someone was supposed to contact me, but I never received a call, text, or email to inform me about the problem. I was traveling with two athletes participating in the triathlon the following day. We were panicking since it was nighttime and we didn't know the area well enough or other places to stay. We finally contacted a friend who offered a safe place to stay for all of us. The bad experience with this hotel changed our opinion about it. Disappointed and super mad!

Liebe unser Aufenthalt und sicherlich mit dem Mann zurück kommen, um die Dachbar und kostenlose Flasche Wein zu genießen. Der Platz ist schön, aber erinnern Sie sich daran, es ist ein altes Gebäude, so dass die Wände einige Krümmungen haben und sind ein wenig dünn, aber das Zimmer und die Anlage waren schön und sauber.

Our cruise ship came into port at 8:30 a.m. and the hotel was kind enough to allow us to store our luggage until check in at 3:00. The staff was very accommodating and the hotel is close to the beach - only about a block away as well as Ashford Avenue with tons of restaurants and shops. However, the rooms are a bit depressing. The walls are pretty bare, linoleum on the floor and the elevator was scary - sounds like you are going to get stuck in it by the way it groans. When I sat on the terrace I just overlooked concrete buildings and roofs. There is a nice little outside lobby with patio tables and umbrellas to sit at and a decent little breakfast room. Also be aware of the ”coquis” - high pitched sounds by the tree frogs in the lagoon nearby. These are all over Puerto Rico but drove me bananas when I was trying to sleep! Finally i just tuned them out. The price here was less than the higher priced hotels nearby but you might want to spend the extra money for a cheerier room and stay right on the beach.