SJ Suites Hotel

Las instalaciones estan perfectas, la ubicacion tambien, lo recomiendo.

We stayed at this hotel 03/29/2024 with our toddler and checked out early morning 03/31/2024. I made sure we are good before we left and after few days, they charged us extra $$ close to $100 for couple of small towels being dirty. I never seen this kind of shameful way of making money in hotel business. They made baseless Aquisition that when they dry clean towels the stain didn't go away. They didn't have bathroom matt, so I used small towel so that my toddler won't fall when the floor is wet. That how the stain came from which is 100% guaranteed washable. The management lady also told that we stain and damaged comforter when ask about these charges. My daughter used her own blanket. She may have drop small candy bar stain which is also 100% washable. Please be aware of such charges and take pictures before and after you stay. Everything is old in these hotels and make sure all bedsheets. comforter, towels etc. are clean before you checked in. I stayed 4 different hotels during my visit to Puerto Rico none of they have such false charges. I'll never come back to this hotel. I should have read other's reviews about stain and towels.

Women be aware if you get foundation on a towel from washing your face they will charge you $25. It was considered to be damaged and stained. It was foundation, so they clearly don’t use proper detergents. I’ve never been charged for this at any other hotel. I had to stay a while during check out to figure how to have them share the image of the “damaged” towel with me. I honestly don’t know if it’s even from my room. I’ve sent them emails requesting a response from management and still nothing. I was charged for a small foot towel within 24 hours of my stay. I agree I damaged it and had no argument. My sunscreen spilt in my suitcase and I used it to wipe off some items that had runny red ink and I didn’t not argue that towel but I was surprised about the second large towel over make up. Bathing and washing my face is such a basic hygiene practice for anyone especially if they wear makeup. I use make up remover and anyone who wears makeup up will know these other items won’t always completely remove it all. The image shared is of the second towel charge not sure if the blue is the detergent they used or shadows.. if neither then it was definitely not my towel. The hotel itself is pretty outdated more than the pictures reflect. It is true that there aren’t any windows in the room and it’s dark. If you plan to be out and about all day as I was it is fine to just sleep but it is a pretty depressing room. The walls are also thin so you can hear people chatting in the neighboring rooms. I was there for a week.

The hotel was decent but very old. The girl at the reception I believe her name was Vinccenza was a sweetheart and very accommodating. Initially when I got the room assigned I had to go back and ask to switch the room as it was in the corner and very dark with minimal light. I shared with her that I’m too claustrophobic and right away she moved me to a better room with brighter windows. The only drawback I felt was there is no thermostat in the rooms to control the temperature. The hotel sets the temperature for the entire hotel. Unfortunately it was hot for me to stay there during my 4 nights stay. I got a portable fan from a friend to use during my stay there. Also they advertise coffee/pastries but it’s just coffee but you have to go after 9am to get it as they don’t brew it before that. A little odd but that’s the only two things I can say were negative about the place. Room service was great and they were great with change of towels and making the bed everyday. Overall a decent place to stay for a lower price compared to other places nearby. It is definitely centrally located in old San Juan.

This is not a fancy hotel, but it is very well located in the heart of old San Juan. Hotels are expensive here, and this one is more affordable, but not cheap. The hotel is decent and air conditioned. We had ample hot water in the shower, a frig and tv. Beds comfortable. The elevator works. Front desk staff are helpful In suggesting places to eat or source things. No breakfast is served (coffee only) but plenty of eateries close by. Close to the waterfront. We stayed here while awaiting our cruise.

Terrible! We made a reservation for thanksgiving evening. Got there at 8:30 pm. No one answered the door or the phone that they said to call, if the door was locked. They still charged us for the room saying that we should have let them know we would be there later. Their staff was celebrating the holiday and that was they didn’t answer. Please note, they only say to contact them if you are arriving after midnight. Be aware that if you decide to stay here, they will lock the door after check in hours and make up their own rules about whether or not to answer it or their phone. I learned my lesson…. - don’t be cheap. Reward yourself and choose a hotel with desk service that is courteous and respectful. We were able to stay in casa Blanca, up the street. A beautiful hotel with 24 hour desk service and super kind staff. We paid more for it, but it was worth it.

Thank goodness it was only for 1 night!. We were quoted a suite with a courtyard view. No window in the assigned room. Bed mattress was hard and springs squeak. Carpet had mildew odor. Towels are stained. Air conditioning is only in the hallway so the room was hot. Walls are thin so conversations in other rooms are heard. Noisy as we were close to the locking hall gate which bangs as people come and go. Did not feel safe. More of an upgraded hostel than a suite hotel Elevator does not work so climbing to the 3rd floor with luggage was a challenge. Gentleman at the desk helped carry luggage. He helped us get an UBER since cabs do not want to pick up people from their location Walking distance for places to eat is the only positive

There were some positive things about this place but they're way outweighed by the negatives. First, the positives: - The guy at the front desk when we checked in, younger, slim, tall, black hair - that guy was SUPER friendly, enthusiastic, welcoming. - The location is VERY central. - The room we got was of a decent size - There was no mildew in the shower - The bathroom appeared to have been redone sometime in the past decade or so and looked pretty nice The negatives: - Our room was on the 4th floor. The elevator has apparently not worked in a very long time and they have no forecast for repair. - On the first night, we had no hot water. - From then forward, we had no water at all. Could not flush the toilet and had to buy bottled water to brush our teeth - There was almost never anyone at the front desk in the evenings, there was no one to complain to about these things - The room had no windows - There was a nightly party in the room directly across from ours, and the room doors and walls amplified the sound like the soundhole in a guitar - The room besides the bathroom didn't look like it had been updated since the 70s or 80s. The drop ceiling had water stains on the acoustic tiles which didn't all fit their squares any more and the overall effect was not as quaint as you'd hope. After our second night, we checked out. We gave 24 hours' notice we were going to do this, and the guy said that was ok, that the rest of our stay would be refunded. Which was PARTLY true. When we checked out, the guy at the desk asked why I was checking out early, I told him our stay was less than ideal, and listed all the reasons above. His response to each thing was "Management is aware of the problem" or "That's not our fault" and "We didn't know you had a problem with that." And that last comment would have been a sensible response if there'd been anyone to let know we had a problem. The guy at the desk changed the room rate - our rate on the agreement being ~100/night, the rate he started to charge us was $160. When I pointed this out and offered to dispute the whole charge with Visa he "reduced" it to $140/night and said the difference was because our rate was for the ten night stay. He then calculated the rate for three nights and I had to explain to him that arriving on Saturday and leaving on Monday was only two nights, and again I'd just dispute the whole thing with Visa's fraud department, and he backed it off to two nights. The end result, instead of $940 for 9 nights on our original contract, I was charged just south of 300 for two nights. Lesson learned. To be clear: I was as polite as I could be and said over and over that I didn't think any of this was his fault, and I think his price and day count miscalculation was because he was flustered. He was polite and understanding throughout, but just not processing everything clearly. I wish this had been the guy who was there when we checked in, he was really together and I think it would have g

This hotel is what you pay for. About $150 a night is really cheap, but cheap is what you pay for. When I stayed, the rooms didn’t get daily cleaning service, I had to ask for toilet paper and towels when needed. We only got shampoo, no conditioner. So I’d recommend just bringing or buying shampoo and conditioner. Location is good, you are in the heart of old San Juan. Lots of local food and drink within walking distance. TVs are not flat screen, they are tiny and only a few English channels. Overall if you’re planning on just sleeping and showering at the hotel, you’ll be fine!