3-Sterne-Hotels in San Juan City

The hotel felt dated and the pool area wasn't what I expected based on the listing photos. Breakfast was also a let down, as it wasn't a buffet. Unfortunately, I encountered some service issues during my stay. One receptionist was quite unfriendly and unhelpful. When I inquired about non-carpeted rooms due to my travel companion's allergies (dust triggers rhinitis), I was incorrectly informed all rooms were carpeted. We later discovered this wasn't true. The check-in process was quite slow, taking 20-25 minutes. To make matters worse, they rang about a 2,000 peso deposit we weren't previously aware of before booking, though we already informed them we will withdraw after some rest time. We explained we needed to withdraw due to a lack of cash and I don't want to use my card, but were forced to go out in a heavy rain. It would have been helpful to know about the deposit beforehand, especially since it wasn't mentioned on the booking site. If they require the deposit that fast, they should also consider having an atm machine in the hotel.

Wir haben gerade übernachtet, weil wir eine Veranstaltung an einem nahe gelegenen Veranstaltungsort haben. Wir haben zuvor im Summit Hotel in Cebu geblieben, so dass wir den gleichen unvermeidlichen Service erwarten und die Einrichtungen sind genauso gut wie die andere Lage. Das Hotel war nicht enttäuscht, da sie schnell handeln, als ich gebeten habe, das Zimmer zu ändern, da ich nicht bequem in einem angrenzenden Zimmer zu bleiben. Was ich wirklich liebe ist die unverhinderte Aussicht auf die Stadt und nicht wie andere Hotels, in denen Ihre Aussicht das Fenster des anderen Gebäudes ist. Das Zimmer ist sehr geräumig. Das Bett und die Kissen sind sauber und komfortabel. Die Lage ist nur wenige Gehminuten vom Einkaufsbereich der Grünhügel entfernt sowie von Santola in MRT Station.

the room was good and clean 😍 everything there was awesome 🤩 i will book again 🥰