Infinity Sands Resort

Großartig!

A good place to stay

We enjoyed a 2 night stay at Infinity Sands. We also visited their sister hotel, Infinity Heights, which I have reviewed separately. There were a few issues at this hotel, some of which were out of the hotels control. Others involve staff training suggestions. However, before I start, this place deserves the 5 Star rating I have given it. The wonderful staff, who tried so hard to make our stay pleasant, more than made up for any areas of concern. Firstly the room we had was spotlessly clean, large with a wonderfully comfortable King Size Double Bed. Tasteful furnishings. Lovely hot shower. For the price point it was exceptionally good value. We experienced both dinner and breakfast at the sea front restaurant. Each time the tables were spotlessly clean and set out nicely prior to our arrival. The breakfast is very good value at just less than 300 pesos including filtered coffee. Recommended. Service staff were polite, professional and very attentive. As a training issue, maybe they should pay a little more attention to their listening skills so that they deliver what a customer actually requests. I mean this as a constructive suggestion. Not a criticism. For example when ordering fried eggs for breakfast and then ( on one occasion) to receive omelettes , is not really appropriate. The chefs are clearly very talented and spend time with lovely dinner presentations but the food needs to be hot. Dinner, as husband and wife, in my view, means that main courses should be served together not 15 minutes apart. My wife has finished her, barely warm, spaghetti dish, before my main course even arrived. Not the best of situations but, having owned and operated restaurants myself in The Philippines, I know the value of staff training, particularly as regards multi tasking and timing of dish preparations. My main course was superb. Hot and very well presented. My last recommendation to the hotel management is to sit down and discuss with the bar next door, as regards their playing of late music late into the evening. It is supposed to finish at 10pm but on our second night went on until 11.30pm, albeit at a slightly lower volume. Overall this place is 5 Star for value, location and their wonderful and hard working staff.