Irazú Hotel & Studios

The exteriors and the pool are nice but the rooms are very old and the smell was very bad inside, i think maybe because the carpet looks also old and dirty. I had to change from the first room because of that and the second one wasn't much better. The breakfast is buffet but very basic with a few options so i just got it one day. The a/c very old and noisy during the night.

Gym and swimming pool was amazing however do expect that while the room was big, it was a bit old but I think they are upgrading in process. Located just behind holiday inn which made it easy for pick up/drop off and there’s food choices and a supermarket right outside which was good.

hello! Excellent hotel, Very beautiful property, near San José, Alajuela, Heredia. Customer service at reception is amazing and very friendly. Erika and Gabriel's attention is fabulous. Fabulous rooms. The security and general service is excellent. thank you so much. God continue to bless you

your staff at the desk is rude unprofessional and I would not ever recommend anyone to stay there. your cleaning crew was awesome and very accommodating. i believe the pool would be not so nice if it was not for holiday inn. if you want customers back i would have your front desk staff to loose the attitude and be polite to the customers

We were forced to stay there because of a cancelled flight. Room was disgusting and badly needed updated. The carpet was ripped and missing in front of the air conditioning unit. The ceiling was so low in the bathroom you hit your hand on it when brushing your hair. You were afraid to walk on the carpet because it was so dirty with your bare feet. Noisy construction going on outside of the room. Only two towels for a double bed room. And what is up with the nasty recliner???

This hotel is really quite poor. The rooms are dirty (sheets are clean). The staff are kind but not always responsive. There is currently construction, even at midnight, and sound proofing is not good. They should close the hotel during this level of construction. It is not respectful to guests expecting a peaceful hotel. Please see dirty room photos attached.

this hotel is very confusing to locate. there is no sign except for a banner on a fence. this hotel is attached to a Holiday inn which makes it more confusing. they literally share a courtyard and the buildings are attached. when you pull in there is nothing directing you to a lobby, no signs, luckily an employee was standing outside and they explained where to go. we have a large group of 22 and a total of 6 rooms reserved. originally we are told the 6 people checking in for each room need their passports, then he changes his mind and decides everyone needs to show their passports which i have never done before in any hotel in Costa Rica out of all the trips and hotels we stayed at. they take all our passports and write down all the names and passport numbers for all 22 guests which i was very uncomfortable with. we were flying out very early in the morning so we had no choice. There were 3 people working the front desk at some point a 4th guy showed up, 2 of the clerks were friendly but the main guy was condescending and rude! we finally get our keys, only 1 room was given the complimentary bottle of wine. the rooms were dirty, dark, and smelled awful, a mix of paint, mold, and chemicals. the rooms look nothing like the pictures advertised, im sure many years ago they did but now theyre dirty and outdated. our balcony door did not close, it was held open by the chain lock but the door knob would not latch so the door remained slightly open. bugs were flying in so my husband rigged the door to keep it closed, not locked just closed enough to keep bugs out. we went downstairs to pick up some dinner leaving our 17 year old taking a shower. we had requested towels since there was only 2 and 4 of us, i guess they decided to let themselves in while we were out, my son heard the door and assumed it was us returning until several minutes later someone knocked on the bathroom door! they started speaking to my son in spanish which he does not speak, he was totally freaked out! why would you stay in the room if you heard the shower on?! then he doesnt even leave! my son said it was several minutes later that he finally left the room!! what the hell was he doing in our room for so long?!!! My sister was given someone else's room and when she went down to let them know the room was locked they insisted she wasnt using the key card correctly so they walked her back up, tried the card but the door was locked with the safety pin so it only opened slightly, the guy then tried pushing the door open with his body when a gentleman appears inside startled from being woken up to someone trying to break into his room! my sister was embarrassed, explained what happened and apologized. HOW DOES A FRONT DESK NOT KNOW WHAT ROOMS THEY HAVE ALREADY FILLED?!?! completely unacceptable! DO NOT STAY HERE!!! there are so many options nearby find anywhere else to stay.

This was first time at this hotel and it was a five star experience for me during my six day stay. This hotel has gone through some renovations and it was clean and comfortable rooms. The staff all over were very friendly and customer oriented.My only issue was Uber was not able to find this hotel as it is pretty new hotel.

The hotel was clean and very well maintained. The pool and cabana area were beautiful. The staff were friendly and accomodating. The hotel was near museums and other attractions. Breakfast was great as well.