Riu Plaza Fisherman's Wharf

Nice hotel in good location to walk about to the piers for any trips would like to go on. Big breakfast hall with everything you could want. Highly recommended

"A ruined gift and complete disappointment!" I wanted to give my friend a special Christmas gift — I booked a hotel stay for her from December 7th to December 8th, 2024, and bought a ticket to a show. However, during the booking process, the system wouldn’t let me enter her name because the name on the payment card had to match the guest’s name. After completing the payment, I immediately submitted a request to change the guest’s name, but it was denied. I tried a second time, only to receive another refusal. We thought we could fix this issue at check-in, but we were met with yet another refusal. In the end, my friend had to pay for an additional room, which resulted in unexpected expenses and ruined the entire experience. What was meant to be a joyful surprise turned into stress, frustration, and deep disappointment. I felt heartbroken because the whole purpose of this gift was to make her happy, but it was completely spoiled due to the hotel’s inflexibility and indifference. This level of customer service is unacceptable. The refusal to help with such a simple request shows a shocking lack of empathy and professionalism. I will never use this hotel again, and I strongly advise others to avoid it if they value respect and decent service.

Great location and service. Breakfast is good but the same thing everyday. Lots of street parking available around hotel but read the signs carefully.

Room is clean at time of visit, Location is near Pier 39 Near to Golden Gate Bridge

The hotel is in a great location, just minutes away by foot to Fisherman's Wharf. Lombard Street and Chinatown are both accessible by foot, as well as the trendy Russian Hill/Polk St area with many bars and restaurants. There are multiple rental car locations a few minutes walk away as well so that you can drive across the Golden Gate Bridge and go to the Battery Spencer Lookout or continue onwards to Sausalito and Muir Woods. Note that there are two wings of the building and we were placed in the wing separate from the main lobby and dining room, and the steps were not wheelchair accessible. The service and amenities are good, but we had a first floor room facing the street and it was quite noisy at times due to the poor noise isolation where you could hear people talking outside on the street quite clearly. Overall, the location was good and the value was quite high with breakfast being included (it was fine, nothing special).

The experience was great. Staff was super friendly and the location is wonderful