Kenton Palace Bariloche

Not a 4 star by any standard. Rooms are small. They are hot even when it is 40f out side. You have to open a window to keep them cool. Then you get street noise. No way to control temp. You shower whole bathroom is wet. Room is to small way to small. Bed is to singles pushed together. Location is the only good thing.

The assigned room #110, on the 1st floor, had a view to a tiny yard full of split air conditioning compressors (10 units) and two other unknown noisy engines (photos). Room area was 9sqm (less than 100 sq feet). No air conditioning inside despite W orientation to sunset, 29 degrees Celsius and no fridge for fresh water. Toilet had neither window nor ventilation. They gave us a noisy old fan (see photo). Excuse for not changing room was full occupancy. Manager José María only showed up late next morning claiming that Stars awarded did not follow international rules but "depended on different criteria". Only after informing him about our online claim to local Tourism authorities he change his speech and "kindly offered a new room, with AC, fridge, right área, and ventilated Toilet. ROOM #110 and upper *10 tiny rooms should not be sold as belonging to a 4star hotel. DO NOT ACCEPT ANY #10 ROOM NO MATTER THE FLOOR.

Booked room that was not available, so the option offered were downgrade take it or leave it. Reception not polite, breakfast very basic for the price, internet doesn't work all and nobody solves. If you need a good cost benefit, it's not the hotel to come.

NEVER STAY THERE! I originally booked at another hotel (Cristal ) the day before they cancelled on me and just sent my booking to this hotel. With a "discount" 3 days later I was charged triple yes triple!!! I called them to resolve this and was responded by there is nothing they can do, while I sent the 3 extra charges, the response was also very rude! Now I am trying to fix this through my bank, but this situation became extremely frustrating.

The TV did not work. For a bottle of water that waited for us in the room at our arrival they charged us 550( five hundred and fifty) Pesos. The price in the city is 250 Pesos-Not to say that the hotel should have been kind enough to offer the water to us. Poor hospitality.Kenton hotel-the hospitality worts sometimes at least as money.

When we arrived, it took us over an hour to check in, the staff where very unkind. For example, the weather was bad and they made us walk a block to pay a city tax because they wouldn’t let us check in if we didn’t and our credit card didn’t work on the online platform (we stayed at other hotels before and they pay the tax for you, besides, we asked to give us the room and we would do it as soon as the weather improved yet they didn’t help us with that). While all that was happening, they have no parking reserved for arrivals so we didn’t have where to leave the car and they offered a parking that was a block away yet they wouldn’t give it to us until after check in… so all that hour we had to park illegally and stress about police coming. Of course they charged us for that parking. The room was ugly and small, no complementary anything, not even a glass to drink water, and they left a water bottle but saying it costs $320! I also read they charge you for using the pool but we didn’t go. I really don’t understand how this place has 4 stars, I would give it 2 tops… It was clean and well located though

Hotel tem ótima localização porém não entendemos o motivo 4 estrelas. Vamos lá! O hotel não tem identificação na fachada, ao chegarmos não tinha concierge nem ao menos um carrinho para colocar as malas. Sem estacionamento, ou seja, você não consegue nem ao menos parar na porta do hotel para descer as malas, carga e descarga por exemplo. Café da manhã simples sem variedade, igual todos os dias, o básico - ovos mexidos, salsicha, pão de forma, uma salada de frutas sem graça, bolos e croissant doces, café coado e algumas opções de iorgutes, frutas (maça e banana) visivelmente sem higienização, pouca opção pela categoria e sem contar que chegamos para tomar café 30 minutos antes de encerrarem já não tinha ovos mexidos e também falaram que não iriam repor. Acústica externa,ok! Maaaaas a acústica interna, terrível! Calefação, controlada pelo hotel, teve dias que passamos frio e dias que passamos calor que abrimos a janela do quarto. Quartos pequenos, banheiro dotado de banheira pequena com grande de dificuldade de movimentar. Grande dificuldade de comunicação com o hotel. Piscina foi o grande susto, água turva e espumando, decepção da criançada que estava com esperança de descansar. Zero acessibilidade.

Muy bueno! la ubicacion es genial. El hotel esta limpio, es prolijo. Las habiotaciones son comodas. Eramos 3 y siempre nos repusieron los elementos del baño y nos cambiaron las toallas. La señal de wi fi llegaba perfecto a la habitacion y la atencion del personal fue muy buena en todo momento. El desayuno comple bastante bien, completo, rico y el personal del sector amable y atento. Esto no es algo menor considerando lo que sale un desayuno en cualquier cafe de bariloche. Nos guardaron sin problemas las valijas, tanto al ingreso (llegamos varias horas antes del check in) como a la salida. Quedamos muy conformes con la relacion precio-calidad del hotel.

Hotel muito bem localizado. Talvez seja a sua melhor qualidade. Quartos razoáveis. Não há ar condicionado e a calefação é no prédio, ou seja, você não controla a temperatura no quarto. Uns dias estava frio e outros quente. Isso na Patagônia faz toda a diferença . O staff é educado e o café da manhã bom. O acesso a pessoas com dificuldades de mobilidade se faz por uma porta que dá pro restaurante. Faz muita diferença e deveria ser aclarado antes mesmo de fazermos o check in.