Homewood Suites by Hilton San Antonio - Riverwalk/Downtown

Location of this hotel is excellent to access the River Walk but there is no outside space to enjoy the location and views. You can see the River Walk from the breakfast area windows on the 2nd floor only. We are frequent Hilton guests and had checked in, chosen our room (with a view), and requested a digital key prior to arriving at the hotel. The digital key wasn't available, we had to go to the front desk to check-in, and we were moved to a room with no view at all. The rooms themselves are very large. I was just traveling with my husband but we commented that we would have had plenty of room even if we'd had our 2 adult children with us. Breakfast is good, we found it typical of other Hilton properties. Parking is outrageous, though that seems to be the norm for all hotels on the River Walk. We found a public, secure deck on Navarro St and paid $50 for 3 days vs $50/day at the hotel and it was a 4 min walk. The hotel was fine but we wouldn't stay here again unless they add some outdoor space to enjoy the River Walk (which they seem to have but haven't taken advantage of). I would also call ahead to confirm if you have checked-in prior to arrival as they don't honor your online check-in.

My husband brought me here for my birthday & I am sad I am not still there now! Our room was awesome, breakfast was good--but we waited kinda late, so the food was scarce, but what we did get was good--the view in the dining room overlooking the Riverwalk was amazing! The star of the show was the young lady (early 30's?) with the cool frames hosting breakfast Sunday morning. I kick myself for not remembering her name, but she exemplifies "hospitality". We had so much fun talking to her. We had to wait over an hour for our car, but she totally kept the situation calm with her conversation. This was a great location, walking distance to some fabulous restaurants (1 Watson) & attractions!

Not great. And not a hotel. I’m an obviously disabled wheelchair user, and from the moment when we arrived and the valet parking guys stood around chatting and playing on a phone whilst my older friend struggled to unload the luggage, through the room not being cleaned during our stay (no housekeeping provided), to checking out (where again they said they would but didn’t provide any help to get luggage down from the room), this establishment just kept coming up short. Even the much-hyped rooftop pool, is a tiny thing in a desolate concrete wasteland with some sun loungers and nothing else. No wonder nobody seemed to use it. The positives; our room was a good size and the bathroom was properly set up for wheelchair users, and had a lounge attached to the room, the breakfast was good, the front desk people were pleasant and the location is quite central. However, San Antonio is full of great hotels; pick one of them instead. San Antonio

Had a wonderful stay. Love the compact refrigerator and having real dishes and silverware. Everything was spacious, clean, and comfortable, including all common areas. Staff was very friendly and helpful. Centrally located and very close to the Riverwalk, but just far enough from the noise. We enjoyed the rooftop pool as well, but we did wish for an umbrella.

The hotel had extremely accommodating staff for my business event in September 2024. The bedrooms and conference rooms were spacious and clean, and hotel was perfectly located right by the river! Jorge - the sales/event coordinator was fantastic to work with!

My husband and I stayed at this location because we were attending an event. Our fully stocked suite was clean and comfortable, we slept great and the bedding was clean and fresh. The service was excellent, Sonia organized our large group event. Right down to our door!! Thank you Sonia! We really enjoyed everything. We would definitely stay here again. We would recommend this to anyone wanting to visit the San Antonio River walk.

I didn't have the best experience recently at this hotel. All started with the lack of "Hilton experience". The AC in the room broke and had me as the guest go up and down the elevator with keys to swap rooms after 11pm. Sheets were old and gross. Breakfast breads were stale, and area wasn't clean. I had a separate issue, and the manager made me feel worse- belittled me for trying to explain in greater detail the challenge. Definitely didn't get any customer service training- offer alternative options to try to solve my issue. Made me feel unwelcome my entire stay. Maintenace team was great and so was valet. Valet pricing is STEEP though. Good location but there are other great hotels in the area that I would recommend instead.

Great location, rooms were well kept, but Sonia at the front desk made our quick stay GREAT. She is definitely an asset to the company. Her knowledge and friendliness was very welcoming. Only suggestion add some shade sails to the roof pool.

You are paying for the location. We didn't really get to enjoy that so we wouldn't book here again. It was a challenge figuring out where the entrance was so we could pull our car in. Valet parking is expensive. Our room was spacious, but felt old. The hallways are warm, but the ac in our room was adequate, albeit noisy. Customer service was poor. I called in advance with some questions, and the woman cut me off with an unrelated issue before I could ask my questions. If you use the Hilton app, it's useless here.