Aloft Ponce Hotel & Casino

Great place to stay .

很不錯的酒店，前台非常熱情，房間衞生打掃的也很乾凈，熱水很足。就是空調冷氣太足，夜裡有點冷。

I didn’t like this hotel,the room was so cold and you can hear the music, people talking in the hallway even dogs barking,it wasn’t a good experience. The bathroom wasn’t private.This hotel needs more insulation because you can’t rest with all the noise 😠.

We recently stayed at the Aloft Hotel in Ponce and, unfortunately, our experience was far from satisfactory, prompting us to cut our intended two-night stay short to just one night. Check-in Disappointment: Upon arrival, slightly before the 3 pm check-in time, we requested an early check-in. The staff member responded rudely, simply stating that check-in was at 3 pm. We had no option but to keep our luggage in the car while attending a family meeting. Room and Cleanliness Issues: The first thing we noticed upon entering our room was an overwhelming chemical odor in the hallway, which also seeped into our room. The balcony was dirty, and we observed a noticeable layer of dust on various surfaces. The room had a persistent smell of food from the Hard Rock Cafe below, reminiscent more of a cafeteria than a hotel room. Design and Maintenance Concerns: The room's hardware, from door knobs to the sliding door, felt flimsy and poorly designed. We experienced issues with getting hot water in the shower, and to our surprise, found the shower hardware to be incorrectly labeled. The noise from the highway and the flimsy balcony door did little to insulate us from the outside sounds and odor from the restaurant below. Disturbances and Poor Management Response: Our stay was further marred by power-washing noise from the Hard Rock Cafe starting at around 11:10 pm and lasting past midnight. Despite multiple requests to speak with a manager, we were told none were available until the next morning. Construction noise from a nearby crane started as early as 6:50 am the following day. Manager Interaction and Departure: Before leaving, we encountered garbage and a dirty glove outside our door. We finally spoke to a manager who seemed more interested in making excuses rather than addressing our concerns. The explanation given for the dust in our room was particularly unconvincing – a slow week meant rooms were last cleaned on Sunday, yet our room seemed untouched by the time we checked in on Wednesday. Post-Stay Follow-Up: Three days after our departure, we spoke with someone in customer service. They offered to compensate part of our stay with points instead of an actual refund. This gesture, though appreciated, hardly makes up for the inconvenience and disappointment we experienced during a special milestone birthday celebration. This individual seemed to be the only one genuinely interested in finding a solution. Final Thoughts: Despite the very late attempt at resolution, the overall experience has left a lasting negative impression. We are certain that we will not be returning to this property again.

First impressions of the hotel are quite positive - plenty of free parking, big and bright exterior and the lobby area has a good feel to it with amenities and places to eat, including the excellent Hard Rock Cafe. Things fairly quickly took a downturn and it became clear that this hotel is suffering greatly from mismanagement. We asked for a quiet room and were told ‘we are a hotel with a big atmosphere so that might not be possible’. This is unacceptable for guests who don’t want to party on a Monday night! That said, the noise issues with the ‘quiet’ room we were allocated were from the incredibly busy and noisy roads outside, which literally kept us awake all night. The revving of engines, exhausts, car horns was as loud as I’ve ever known in any hotel around the world. As other reviews mention, there are numerous maintenance issues with the rooms which are becoming tired and uncared for. Air con couldn’t be adjusted, shower water sat stagnant in the bottom of the shower due to lack of drainage, shower handle was virtually falling off, bits of skirting board falling off etc. This isn’t a cheap hotel and things like this have to be better. One of the reasons we’d chosen to stay here was due to the infinity pool yet, with no prior warning or explanation given, we were told on arrival that it was closed. The alternative pool is totally underwhelming and not any sort of substitute. Although we love Hard Rock Cafe, the smell of burgers through our room vents was not what we were hoping for. It added to a long list of issues with this property. On checking out, we notified staff of our concerns but they were disinterested and unwilling to address these. A really poor value for money option that has so much more potential than the dreadful service it’s currently offering.

The room was very very cold wifi didn’t work tv didn’t work toilet and shower uncomfortable no microwave when it rain water was all over the floor they were drilling and hammering the next morning around 7:00 am bad experience the only thing good was the ******

Upon entering the hotel it was a lot... meaning there was a restaurant, hotel check-in, stores, and a ****** all within the first few steps of the door. When we checked into the hotel, we were told we had been upgraded to a suite - sounds great! But while the room was bigger than average, I wouldn't call it a suite - just a big room! There was a king bed, but not near the side table (which was mounted to the wall). There was a min fridge along with two love seats and a full-sized futon, but the couches were not arranged in a "suite-like" fashion, just lined up along the wall. The bathroom was larger, but had no room for anything, if that makes sense. Meaning, towels were located on a table near the entrance to the room itself, not in the bathroom. Also, we noted that the room was cold and tried to adjust the thermostat - to find that it was locked. We asked at the front desk if they could unlock it and they said no, that it had to remain at that temperature with the fan on high otherwise the room would have too much condensation and would freeze up. So the best they could offer was an extra blanket. Pros: beautiful infinity pool and balcony outside our suite to relax on

Spent a Pool Day here and it was amazing. Jorge and Jimmy from management took care great of me. They are two great asset to this company. Thank you so much for your kindness and welcoming. Great food at Hard Rock Café. Our waiter Urayoán told us he was new, however, he gave us a great and unique service. Always with a smile and asking us every time if we were okay. Ill be back soon.

Hotel doesnt look bad. Parkin is good and clean. Problem is some one decided to rent out a space for a restaurant on the 6th floor with live loud music by rooms. We rented two suites. Suites are only located on 6 th floor right next to this loud live music. Frt desk didnt help, they sd it was not under their control. Jorge, one of the managers came up to say a door was open and that is why it was so loud. That didnt help. Nathalie or Natasha was supposed to refund a one and a half night stay and only got one night out of the four refunded. Called property before leavin a bad review and was told no managers or supervisors will be on site for the next four days. Shower head was fallin off wall. Water pressure is very poor. Staff communicated next day after a claim with Marriot Bonvoy only to promise some refunds and not comin thru on what they promised. Its a shame this property with this potential is so poorly managed and directed.