Decameron Isleño - All Inclusive

All staff was committed and kind, variety of foods and drinks!

We are a family of 3 and stayed for 5 nights. We also had our baby travelling with us. The check in process was not quick and took way too long. As I do not speak Spanish, it was very difficult to communicate as they did not hire very many bilingual staff. Very lucky I had my Colombian spouse and family with me. This resort is very much geared to Spanish speaking visitors only. As this is the so called “best” resort on the island, you would think they are expecting visitors from all over the world. The resort stated that it had multiple restaurants, yet nobody working there told you anything about the restaurants or how to even reserve a spot. Did I mention yet that only one restaurant has air-conditioning? This will be the only place on the resort that you find an air conditioner, other than your room. After attempting to sign into the extremely bad Wi-Fi, I was able to self teach myself how to look into booking a restaurant. Turns out if you don’t book it by 10 AM then you will not get a spot for dinner which we’re 6:30pm or 8:30pm options. But this has nothing to do with space or occupancy because when we did eventually have a dinner at the restaurant, there was plenty of seats still open. Maybe this is because nobody knows how to book a spot? I digress. The rooms were decent, clean and the air conditioning functioned very well. This was a plus. The buffet was decent and had a variety of food each day. Unfortunately, the entire week we were there, they did not turn any of the large fans on so you were basically eating in a sauna of 40° and 90% humidity for each meal. I love some heat and that is the purpose of going on a vacation like this, but you would expect at least during meal time to have some circulating air while you relax off the beach. Especially with a younger baby, some time away from the heat to cool off would have been nice and healthy for the baby. The beach and the water views were some of the best in the world. The island sure lives up to its natural beauty and the people we very friendly. Overall, it was a great experience, however, this resort is very very limited with entertainment options. You absolutely get what you pay for on this one.

We went because my aunt had had a wonderful experience 6 years ago, and now that we returned (and it was my first time at the hotel), it was horrible. We arrived, and there was a terrible mix-up with the rooms. They were going to place my uncle, who has mobility issues, on a third floor with no elevator! Later, I went to the snack area starving, and the staff scolded me for bringing too much food, even though I hate wasting food. I ate everything and had to refill to show that I was genuinely hungry. On my last night, they served a "paella" that only had one oyster, shrimp, and sausage. Those coffee-like things you see are BONES! I leave very disappointed; I don't think I will return to the hotel. The only good thing was the location in front of the beach. If you want an expensive hotel, with rude and empowered staff, rooms without hand soap, and low-quality food, this is your hotel.

Big hotel and nice location. Beat thing is the beach, big and Sandy white, the clean service in general can improve a lot, the pool and the rooms specially. Food is good but the options at a la carte restaurants are limited. Same menu during 4 days. Worse, soft drinks are from a 2l bottle so you will get your drink without gas most of the time. I prefer to get a hotel Just with breakfast and eat in all tge nice places around the island

Our trip started out a bit painful with getting a room with not one towel in it and located right beside the loud entertainment. I’m happy to report that we changed rooms the next day after asking and things were so much better. Towels and water were replaced daily. The room was also cleaned daily and we were happy with the service. Food was ok for buffet at an all inclusive. There was always something to eat and we enjoyed the spectacular beach and also the pool. We have enjoyed our time here and would recommend to anyone who wants a very simple and basic room, not a fancy resort but in the end, we were happy to have stayed here and would stay again.

San Andres Island is a wonderful Colombian paradise to visit but unfortunately Decameron in general has lots to do to improve clients experience from maintenence to fulfilling their expectations. We traveled from Canada to celebrate my mom's 80th birthday, the organizer/front desk dropped the ball, didn't send the cake to the restaurant we chose to celebrate, didn't notify ahead of our special celebration. Our room was not adequately chosen for reduce mobility needs eventhough we asked for it. The phone in our room didn't work, the bathroom faucet kept dripping throughout our entire 1 week stay, this didn't seem to bother the Administration. The pool was out of service for at least 4 days without notifying guests ahead or communicating when to expect the work to be finisheed. The WiFi connection is awful, very inconvenient for visitors that don't have local 🇨🇴 phone service. This was our second time here, we had a much better experience the 1st time, 1.5 year ago. The workers at the restaurant were great.

The cleanliness of the hotel is terrible, a lot to improve in the room and common areas. The attendants of the front desk are not prepared to handle the guests issues. The food, specially at the a la carte restaurants is very disappointing. The overall cost x benefit ratio is not worth it.

I can't say anything about the resort, but I can assure you that THERE IS NO customer service there!!! We booked our trip to Decameron, Panama, and then, reconsider and decided to go somewhere else. Big Mistake! There is no way to cancel your PAID resevation. No one picks up a phone, and if they do, they keep transferring you or giving you another number to call, which also won't be picked up. You will be waiting forever, until the call disconnects on its own. We have done it numerous times. Don't gamble your money!!!

Food in the buffet is not great quality and making a reservation to the restaurants it’s nearly imposible. The hotel installations are lacking maintenance for example when it rains the ceiling in the cafeteria leaks. There was a dead mouse in one of the corridors and stayed there for a few days. Some staff members are rude. The night shows were just live music and the same band and same songs every night. Definitely not a 4 star hotel and overpriced for what you get