Brunel Inn

一間睇完波如果好攰可以瞓覺嘅地方只係屬於一間旅館，稱不上是酒店

This is the worst hotel I have ever stayed in, it’s Faulty Towers in Saltash. I arrived on a Monday and my first room didn’t have curtains on the window and there was no plug in the sink, my second room was better as it had curtains, but again the plug in the sink didn’t fit and no plug in the bath, it had a double bed and a single bed but the double had a single dovie so I had to use the other single dovie to keep warm as there was no central heating. The night I arrived I went down to eat but was told they don’t serve food on Mondays and Tuesdays and as this was 20.05 pm they said the chip shop had closed at 8pm. When I asked why they didn’t say they didn’t provide food they said we advertise as a B&B. The first night the bar closed at 9 pm which meant I had to go to my room as the place was locked. The next morning I went downstairs for breakfast to be told they don’t serve breakfast any day, I said but you advertise you do B&B they said they had to say that as the can’t advertise they don’t do breakfast. The second night was no better but I did manage fish and chips before 8pm but again the bar closed at 9pm due to lack of customers, so again I was forced up to my room. As the sink couldn’t hold water I asked if they could keep my milk in the fridge overnight and to leave it at my door in the morning which they did, and that night I had my first cooked meal in 3 days which was ok. I decided I had had enough and asked to check out on Thursday morning, again the bar closed but on the Thursday morning I had a knock at my door at 9.35 to tell me I had to be out my room by 10am but they didn’t drop my milk off so had nothing to drink, I went downstairs and said to the manager I hadn’t have the chance to have a coffee, so she maid me one, but she said I had been seen smoking out the window, I said yes because I was forced up to my room at 9pm and I didn’t go sleep until 11pm so what am i supposed to do,m. While sitting I looked my bank account to find a charge of £28 when I asked what this was for she said bought Everyone in the bar a drink, I disputed this but they said they had it in ctv, I was also due a refund for one night stay, but that refund was cancelled by the manager. I then took my coffee out side and a person came out and locked the main door but my luggage was in side, I had to ask her to open the door so I could get my luggage. This is by far the worst hotel experience of my life, so unless you want a Faulty Towers experience don’t go, don’t go

Fantastic meal out with family, the price was reasonable and staff very attentive. Would definitely recommend. The steaks were done as ordered and was very clean and tidy. Will visit again in the future..................................

We have stayed before, and for the price point (then) it was spot on. Unfortunately the price had dramatically increased but the facilities were very basic. First time we stayed I think it was £30 per night, this time it was £65 a night. For us the location was perfect and that’s why we stayed, despite a number of issues. -toilet seat not attached -bathroom light not working - lumpy beds - mould around bathtub (that wasn’t that clean). - rooms are not serviced at all during your stay. But! The staff are friendly and the pub serves a decent pint. The hotel is on a busy road with single glazed sash windows so take ear plugs if you dont want to be up early.

Me and my family stopped here and what a shame. The bar itself was nice said they served breakfast but when we arrived told had to go to a cafe for breakfast. The big let down was the rooms. Very unclean bits of food and screws left in floor. Mattress was just a bed of springs. The upper bunk bed had slats missing from it highly dangerous. Would deffo call in for a pint again but never stop here again

Brilliant service, good food, good mannerism, helpful bar staff. Vibrant atmosphere. Family friendly, big part of my local community. Cheap food and cheap drinks. The landlady is running a fine establishment and has completely changed my opinion on brummie for life