Gastnutzer
8. November 2024
I stayed here with my family in September 2024, the pool and decor are modern and clean, the pools are good for kids however this has been the worst hotel I have ever stayed in for customer service. The staff are awful! So rude and obnoxious towards everyone. Every interaction we had with them throughout our weeks stay was disappointing and unpleasant. The bar staff are rude and argumentative with not even basic manners of please and thank you. The lifeguards are virtually useless and stand around on their phones (my husband had to intervene when a young child was struggling in the water and when someone smashed a glass in the toddler pool area, myself and other guests had to clean it up, again whilst the lifeguard did nothing but look on). The rooms are modern but tiny, it was very claustrophobic. I wouldn’t stay here again or recommend it to anyone. Use your hard earned money and stay somewhere that appreciates your business.
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