Comfort Suites Salisbury I-85

Checking in was terrible, the concierge was overwhelmed that the hotel was at full capacity. The keys did not work to enter the room, I went back to the front desk where their were other guests complaining that their key would not allow them to enter as well, when entering our room we were upset by the smell of smoke as my daughter and I are asthmatic. I returned again to the front desk to voice my concerns regarding the smell of smoke and was told that the “facility is a non-smoking facility and that’s why we charge $250 if they smoke in the room”. I asked if she should come down and smell the room and she replied, “I am a smoker so I wouldn’t be able to smell/tell”. She then said, “you can just get some spray and spray the room”, she did apologize and said that “I could speak to the manager the next morning”! As well as apologizing for the “hotel being full and not being able to move us to another room”. Around 10:00 pm, we heard someone trying to open our door, thank goodness I had it double locked. A few minutes later we heard talking and then someone knocking, I asked who is it? She replied, “hotel management “? We were already in bed. She then asked what was my last name? And left. The next morning, day of check out, the breakfast area was at full capacity and in complete disarray, we arrived at 9:20 am, not much food in the serving dishes, when another guest asked if they were going to replenish, the staff replied, “no, it takes 35 minutes for the eggs to cook and breakfast is over at 10:00”. “You should have come down earlier”. With that response to the guests, my daughter and I decided to leave. As I go to check out, I ask if the person checking me out is the manager, she replied, “yes”, she asked for my room number and when I told her she couldn’t find my information. HOWEVER, the night person had spoken to her regarding the smoke issue. To make matters even worse, she still couldn’t find where I had checked in. I had packed my car and asked if I could return and get my phone for the confirmation number, etc., when I went back in the “manager” said, “oh I found you”, “ I see you called and extended your stay for another night”??? That will be $173.??” By this time I’m extremely flabbergasted, not to mention late for the wedding rehearsal for my daughter. I said to this “manager”, no, I’m checking out today, I paid online and told her how much I had paid for the one night stay 11/25/22 checking out 11/26/22. Her reply WAS, “YOU WERE IN THE WRONG ROOM YOU WERE SUPPOSED TO BE IN ROOM 207”!'!! By this time I was beyond flabbergasted and just angry! Again she asked what room I was in and I told her, her response even more Ridiculous…”so you are staying another night”? No, I stayed last night in room 105 which was not acceptable due to the smoke smell and was not the room that I had paid for, I did not stay in room 207 and I did not call you to extend my stay another night, could I please have my receipt? Here it comes….the manager replied, “IM SORRY I CANT GIVE YOU A RECEIPT BECAUSE YOU BOOKED ONLINE! “ AND, “If you had opened your door last night I told the girl last night that she could have given your money back so that you could have stayed somewhere else”. “I can give you 10% in coins for your next stay with us”. At this point I was furious. No thank you! I Would definitely not recommend this particular CHOICE HOTEL In Salisbury, NC. Angie S. Marietta, GA

We were a bit surprised to find it located at the edge of an old retail development. First impression was good...grounds and building well-kept and Plesant to the eye. I asked the staff about the building was advised that a new owner had acquired the building 5 years ago and had been in the process of upgrading the facility ever since. Tasks well done...no issues and very nice stay. Great front desk staff. They provided an above average "Comfort" breakfast. We were in room 209.

The room was very clean as was the lobby. The reasons I gave it what I did was the gentleman that checked me in wasn’t very friendly, the tv didn’t have many channels and the shower was only warm at best. One nice thing is it’s right next to the highway, and one bad thing is it’s right next to the highway. There are many places to eat very close by, but I had to turn my AC on the drown out the highway noice.

Was too tired to leave the Charlotte area so stopped at Salisbury for an overnight. Hotel has been recently renovated. It does the job, everything was clean and I slept well. Room was comfortable, internet seemed decent. Would stay here again especially for a last-minute reservation.

These other reviews are old and, if true, the hotel must have had a major overhaul. At this price point, it was great! Very clean, spacious, bed was so comfortable and front desk gentleman extra pleasant. Breakfast was better than other hotels we stayed in during our vacation. We took heed from another review and asked for a room on the other side of the highway. No problem and quiet. If you're expecting luxury, you need to pay more and go to the Hilton. This exceeded our expectations!!

This hotel is exceptional. The staff is great, the rooms are beautiful, it's clean, etc... Breakfast was tasty and good. It had lots of options. The hotel lobby is very nice. I'm shocked they're not selling it for more like 150 a night! I felt like I was at a fancy hotel.

I stayed here on my way back to Atlanta. The front desk staff were welcoming. The hotel was clean and had a fridge and microwave. The a/c-heat unit worked but the fan would not cut off. I would definitely stay here again if I am ever in this city area

Clean gives it two stars. Maintenance is low, everything needs updating, breakfast was joke - English muffins were rocks, eggs were gone and promised replenishment didn't come for the 45 min we waited. It's a fine $60 hotel. But a bad value at this price!

Just needed a room for the night after our visit to Salisbury. Right off of I-85, with lots! of dining options. I would recommend just driving the mile up the street and enjoy the restaurants and brewery located just off Main Street. Clean and comfortable room with everything we expect. Good nights sleep, despite our room facing the interstate.