Gastnutzer
30. August 2023
Positive: Very nice, helpful, sympathetic staff, nice location. Negative: Many things didn’t work as advertised: Jaccuzzi, Shower in the pool area, Fitness machines. In our room, there were many little things such as flickering lights, squeeking doors, very bad wifi, loose doorknobs, loose towels hangers, missing instructions for the safe, missing drawer knobs, etc. All these things could have been fixed with very little effort, even before our arrival, but that didn’t happen and tarnished our experience. Communication with management seemed difficult too. Even though they listened, they didn’t seem to hear us. We asked for the room to be cleaned every other day, but that did only happen if we reminded them daily, not very professional. The food was tasty but too expensive for the tiny portions, nothing for big eaters. An issue with the food was very poorly handled by managment. On the day of departure, our bill couldn’t be printed due to a « system update » so that we couldn’t check if everything was correct. We were told that the bill would be sent to us by email immediately, but until now nothing has arrived. Is that even legal?
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