Ibis Saint-Omer Centre

Super bien Emplacement excellent Bon petit déjeuner Nous recommandons Merci

The issue is that the Ibis website lists this hotel as wheelchair accessible - it is NOT! The main entrance has several steps with step-free access around the back, through the car park, then through a narrow passage to reach the front desk. The problem lies with the lift to reach any of the upper floors. It is TOO SMALL to accommodate a basic wheelchair with occupant. Advice: contact Monsieur et Madame, who are friendly and helpful, if you have accesibility needs. The room was very quiet for such a central hotel but it was, as other reviewers have mentioned, very small and this did impact on the general level of comfort. However, the room and environs were very clean and a restful night was had. Parking spaces are limited and may be difficult with a larger vehicle. Onsite Charlie's Corner is convenient for an evening meal, good value for money and well presented.

We checked into this hotel by a friendly receptionist, who told us the restaurant was open from 7-10pm. The room was very cramped and warm but clean. We had a drink at the bar and wandered into the empty restaurant, it being Sunday evening we assumed it would remain quiet. A waitress placed a tub of popcorn on our table and left. A little while later she returned and asked us if we had a reservation, to which we replied no, we didn't know we needed to make one. The waitress looked very angry and marched off. When she passed by again I asked her if she was busy, I've never had such an angry response, she glared at me, said yes and walked off. We left and finished our drinks in the bar. The other lady on duty asked what was wrong and when I explained, she excused the rude waitress, telling us it was a communication issue! It was not, the waitress was angry and was determined to let us know just how. The reply to my email from the manageress once again tried to defend this waitress with the communication excuse. This was the last night of our holiday, what a memory we were left with..