Gastnutzer
1. August 2023
They changed their after checkout policy, and once checked out, you can’t stay on the premises anymore to enjoy the pool, jacuzzi, spa or any other amenities. It was our 4th year in a row and Auberge Handfield and to find out at 11 am, after spending the night, that you are basically being kicked out, without any prior notice of such a big change in policy, which is also highly unusual of a policy for the industry, was extremely unsatisfactory. We always stayed until the late afternoon to enjoy a snack or meal by the pool, after checkout, as our last day activity, but this was nonsensical and required a low review. Their reasoning was that they had a lot of other customers that came to the marina docks and couldn’t keep clients past checkout … although the pool and the lounging premises were completely empty. It was sad to be told that since check out, you aren’t considered a customer anymore and they prioritise potential marina customers over you. Anyhow, Auberge Handfield felt like a traditional escapade for my wife and I, but this fourth year in a row will unfortunately be our last.
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