The Westin St. Louis

The room was amazingly decorated, clean, and stocked, and the front desk lady was very kind and helpful. I was a bit spooked walking around after driving all day from my car to the hotel with my belongings as a single female traveler since there was a huge party going on at the bar caddy-corner of the hotel, but I did realize that it was Friday night at 10 p.m. on Fourth of July, so that made sense. To help manage this, I appreciated the fact that there was security around the parking lot and that bar, and that there is a straight-forward pathway from the lot to the hotel front entrance. Again, the front desk lady helped me locate the lot, the gym, and even walked me to the gym, and I wish I knew her name to recognize her properly. Overall, it was a nice stay which held up to my expecations, and I only wish I could have stayed a bit longer than one night to explore the area more.

It was amazing and a great place to stay

This was my 2nd stay here. Love the location and staff. Rooms are very clean and spacious.

職員服務態度很差。我們check out後，從行用卡裡收了我們兩筆金額，沒有給到帳單明細不說，打電話去問，說要查了再回覆我們，過了三四天，沒人回覆。好不容易找到人，告訴我們其中一筆是餐廳的費用。我說我們根本沒去餐廳，竟然叫我們自己跟餐廳經理說。費用是Westin 收的，餐廳是Westin的，有問題叫我自己和他們的餐廳經理談，簡直閃避責任、不可理喻。 另外，飯店設備非常老舊。

不錯，不錯，不錯！

位置非常方便

We did ask the house cleaning staff to fill the body wash because when we checked in it was empty. But they never filled it. So that was very disappointing. But everything else was excellent.

Safe location! Would definitely stay again; whether it's a romantic night with the spouse or a night at the ballpark with the family.

The rooms were clean and the hotel is in a perfect location downtown. The only bad thing is the breakfast/morning area. The food is great but the staffing and/or organization of staff is bad. The staff person seating you did not indicate where the buffet was located. The wait staff was terribly overwhelmed (needed more). Basically had to find and serve myself coffee. They did catch me before leaving with the bill. Multiple tables experienced the same lack of service. Whoever manages the hotel obviously had no idea that a Cub v Cards series of games would make things so busy.