Hôtel Prestige Odalys Erromardie

This is a fantastic place. The hotel is beautiful and our room was stunning. It was bright, airy and spotlessly clean. We had a beautiful balcony that had good quality furniture on it and we were able to make good use of it because of the stunning weather. The staff here are first class. From check in to dining, everyone we met was so friendly and helpful and genuinely wanted you to have a great stay. We would highly recommend this place. The gardens are well maintained and the pool area is beautiful. The secure parking is an added bonus. We would certainly consider using Odalys at other places in France because of our positive experience here. Thank you to the team. You do a fabulous job

I recently stayed at Camping Ferme and would like to share my objective feedback regarding my check-out experience. During this process, I encountered several communication and service issues that I believe warrant attention. Upon check-out, I unfortunately found myself in a distressing situation. The manager's behavior was inappropriate and alarming, as he raised his voice and displayed aggression towards me. This incident left me visibly upset, with my children also taken aback by the manager's conduct. This incident stands in stark contrast to the level of service one would expect from an establishment with a claimed four-star rating. As a foreign guest, I faced challenges during the check-in process due to a lack of effective communication. The absence of clear instructions in English regarding check-out times and cleaning standards hindered my understanding of the camping's policies. During my check-out, I was confronted by the manager's frustration over a late departure and concerns about cleanliness. I was perplexed by the notion that guests paying a substantial fee, such as the 1500 euros for the week, are expected to handle cleaning duties. While I did my part in maintaining cleanliness, it was evident that the camping's cleaning practices are reliant on guests rather than a dedicated staff. The unprofessional and discourteous manner in which issues were addressed made me feel unsupported and mistreated. A more respectful and empathetic approach would undoubtedly contribute to a more positive and reassuring experience for guests.

missing a few basics,.....air conditioning, working hair dryer,hair conditioner, iron, ironing board. No comfort in the bathroom and separate toilet, which was more like a public toilet with the cold tile floor.

We spent 4 nights although had only planned a 1 night stopover. The location is fabulous- close to beach & lovely beach bars. Everyone very friendly. Great cycle routes to St Jean de Luz one way & Biarritz the other. Site a bit quirky & difficult to manoeuvre large motorhome especially to get to motorhome service point for water & waste but it is possible & worth it!!

Stayed in our tent on this lovely site for 5 nights. Staff were extremely pleasant and helpful. We were on one of unshaded pitches on this site but were able to hire a refrigerator for the duration of our stay. There is a coarse sandy beach across the road but on low tide it is very rocky so river shoes are recommended. There is a hilly but very scenic cycle track into Saint-Jean-de-Luz which is about 3km where there is a beautiful sandy beach. Very small shop on site only stocking basics but croissants / baguette available in the morning. A new sanitary building has been added recently which meant we never had to queue. There is a bar/ restaurant on site but there are two other bar / restaurants across the road with fabulous sea views - great spot to watch the sunset and relax after the day. All in all we would definitely recommend this site for a stay and will return.

camping au top,à quelques mètres de l'océan superbe accueil,on est venu en famille et on s'est régalé avec les animateurs, tout particulièrement Ben et Alex ,des animateurs exceptionnels,on a vraiment profité de toutes les animations proposées je recommande ce camping paradis les yeux fermés