I3766EHronr
5. Juni 2024
Of the 5 other Holiday Inn Express and Suites across Canada and the 2 in the USA this has to be the worse Holiday and Suites we have ever stay in. Spider webs not vacuumed around the hvac unit, and on tope on one of the lights, carpet not completely vacuumed, washroom door would close as it was warped or too wide for the opening. The room safe broken and not advised over 24 hours later that it could be fixed until the following week, yet the maintenance man was just sitting around when we left for dinner. The individual working the front desk need some training on how to greet your hotel guests. A smile would have been nice, a welcome to ... would have been nice but all we got was a look of "I'm bored can I go home look" The lady working the breakfast area on Saturday deserves a raise as she was the only one who showed excellent customer service. Her co-worker on Monday was a joke. He spent more time sitting down and talking with one of his buddies. When I asked about the need for more bacon and home fries, in a "i really don't care attitude" not impressed at all. Yes we got a discount for the condition of the room, but when I had a question about the bill as it appeared on my credit card statement the person answering the phone after asking who was calling hung up not once but three times. If I did that when I was working, you can rest assure that there would have been some form of punishment. Will I ever stay there again? NEVER. If I do go back to Saginaw there are other hotels that serve breakfast and are closer to some of the local amenities.
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