Gastnutzer
22. Oktober 2024
I stayed here with my husband to attend the Aftershock music festival. I think this hotel caters to conventions and business people - not those on vacation. I should have done more research. We checked in at 7pm and our room was not ready. 7pm!!! really? We were led to believe the poolside "restaurant" was a real restaurant but from everything I could see it's a disco, not a restaurant so we left and went to a nearby one that was terrible. I take it Sacramento is not known for their cuisine. Although the pool did not have regular service due to time of year, you can scan a menu and order. But the food that arrived was inedible, delivered by an engineer of some sort ( I guess they don't have wait staff) and there's no fountain soda as it says on the menu - it's just a can. The furniture out by the pool was dirty as if there had been a party there the night before and there was food ground into the walking surface that had also not been cleaned. Gross! The lobby restaurant on the lobby level, at the time we checked, was so loud and crowded that we didn't even attempt it. I think this lobby restaurant is so crowded because the other "restaurant" isn't one. On the brighter side, the room was clean and housekeeping was good. The coffee maker in the room worked. The front desk staff try very hard and tried to compensate us for the mishaps. But I suspect corporate Kimpton rules here and has the hotel on a tight budget. There is only so much the limited staff can do here and it's not necessarily their fault. Corporate cuts corners for their profit and the staff are left there to deal with unhappy guests.
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